We understand your situation and its importance. Let's help you out with this, Ammy. The troubleshooting link below will walk you through the ice maker's diagnosis when it's not working. Kindly select which topic that relates to your ice maker experience. Learn more by visiting the instructional video and the hyperlinks. The Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147475354, to help our team pull up your information. Have a great day! ^Chrystel

Hi Favar, We understand your frustration about the experience you had with your Samsung refrigerator. We are here to help you. I have shared the model's user manual link below to check if the door of your Samsung refrigerator is installed correctly on pages 25-26. https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf We want to speak with you about this experience and determine what steps can be taken to help with your Samsung refrigerator. Please feel free to contact us using the options below. We look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148201622, which will help our team pull up your information. ^Rainly