Hi there, Hearing about your disappointing experience with a brand-new fridge must have been difficult. We aim to assist you in any way we can. The link below will show you the ice maker's diagnosis and which steps to take. For more details, please select the corresponding topics that affect your ice maker experience. Learn more by checking the YouTube video and the hyperlinks. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147395604, to help our team pull up your information. Have a great day! ^Chrystel

We are here to help you with the auto-fill pitcher of the fridge, Sweet. Kindly refer to pages 40 and 49 of the manual for instructions on activating the feature and positioning the pitcher. Manual https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf Should you need more assistance with the auto-fill pitcher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145910784) to help our team gather your information. Have a great day. ^Charles