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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors for
Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors
4.7 out of 5 stars
stars
2,441 ratings2,441 reviews
  1. 5 stars82% (1,992)
  2. 4 stars12% (292)
  3. 3 stars2% (44)
  4. 2 stars1% (35)
  5. 1 star3% (78)

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Showing 1,511-1,520 of 2,441 reviews
Sep 9, 2024
eblr
5 out of 5 stars review

Great refrigerator

[This review was collected as part of a promotion.] Great refrigerator and the so happy yo see the improved ice maker. Lots of great reviews on youtube about the new ice maker. This fridge looks beautiful with glass panel. And the beverage center is amazing! One issue we face is the door panel keep mis-aligned. We put the Hinge Shims (that was provided) and the shims will come off after a few days. Hope Samsung will provide better shims that will stay.

Review from Samsung US
Helpful?72K17DQAVWKM14117303356
May 3, 2025
BosnBob
5 out of 5 stars review

Big Refrigerator with Great Features

[This review was collected as part of a promotion.] We purchased this refrigerator a couple of weeks ago and we are still discovering the many features that it has available. It is a big refrigerator with lots of space‼️ We especially love the water station. The water pitcher is always full of fresh cold water. The difference ice sizes is also a favorite.

Review from Samsung US
Helpful?72K17DQAVWKM14117303356
Aug 3, 2024
Brian H
2 out of 5 stars review

Great fridge with TERRIBLE interior layout.

Cool refrigerator with a few MAJOR flaws: Cons NO ADJUSTABILITY I should say nominally adjustable since there are some interior adjustments such as the dividers for the middle drawer, with a variable temperature. In the main cabin,however, you're stuck with the one layout. Okay, there's one shelf that can be lowered,but I don't think anyone would choose that because it would severely limit the number of "tall" things in your fridge. Let's start with the top shelf. The top shelf only has one position and it's 6 inches from the top of the unit. This is fine for all the little things, but gets ridiculous if you fill it up (which for a family of 5, happens quickly). I wish it could be lowered just a little bit to give a bit more grabbing space, or visibility to the things in the back. I've never hated a top shelf more than I hate this one. Middle Shelf: TWO options! 7.5" or 10.5" below the top shelf. I don't think the 7.5" would EVER be helpful since most of the tall things that would go into the refrigerator would be 8" to 10" tall. Right now I have at least 15 things that are taller than 7.5". Keep in mind, a typical bbq sauce bottle is 8" tall. This really means, there's only ever ONE layout configuration that would ever make sense. FULL WIDTH shelves. This is one of my most hated features that I had no idea I'd hate. I've had french door style fridges in the past and I never understood that one of the benefits is adjustable shelves per left vs right half! This Samsung bespoke decides to kill any hope to a useful layout by making the shelves span the entire width! This just makes the refrigerator a complete mess. I would LOVE to have one side have the 7.5" height between top and middle shelf, and the other half the 10.5". This would make the refrigerator much more useful - I would have given this a 4-star review if the shelves were half widths. WEAK HARDWARE: In less than a year, I already have a crack on the base of the main fridge area. Yes I have children, but I've had kids for 14 years and none of my other refrigerators have EVER gotten cracks in the main casing areas. I already have cracks on the side drawers as well. This is not covered under warranty so if it ever continues to crack to not being usable, I look forward to never dealing with a bespoke again. PROS ADORABLE! This is truly a cute and gorgeous fridge from the outside. Our whole family draws on it with dry/erase markers. We can play games of hangman on it too! ADJUSTABLE shelf: Okay, there's one little feature that is adjustable: The middle shelf has a little slider feature so the shelf becomes more of a "U", or rather, a little square gets pushed back so if you ever have something that's really tall, it can span from the bottom up to the top shelf. I hope that makes sense. FUN DRINK STATION: The drink station is fun. It's been a year and I still love stocking it with our favorite juice boxes, sparkling waters, etc, and having the always cold and filled water pitcher. The pitcher even comes with a little place to keep limes/lemons to have lime/lemon-infused water! Love it! WATER FILTER: Water filter is super easy to replace! MIDDLE DRAWER: I love having a middle drawer accessable on its own. It's a great way to keep cold cuts, cheeses, etc. AND it has it's own temp settings. ICE CUBES: Having two sizes of ice cubes was and remains fun for me. Larger cubes for my nightly bourbons. Smaller cubes for the refreshing glasses of America's best soda: ROOT BEER. FREEZER: I dunno - our family has a lot of frozen stuff so our freezer is crammed full. I'm ambivalent but it works! OVERALL: Even though I LOVE many of the features, the absolutely terrible configuration of the main fridge area combined with the cheap frame - I would NEVER buy one again.

Review from Samsung US
Helpful?72K17DQAVWKM14117303356
reply from SEA CARE

We aim to help you utilize your fridge conveniently. Let's aid you with this, Brian H. For a more organized and space-optimized fridge, we recommend following this link for some tips. Please visit the embedded link for further help. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you wish to purchase compatible drawers for this refrigerator, please get in touch with our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday between 9:00 AM and 6:30 PM EST and can check the compatibility and availability of the parts or accessories you wish to order. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147411699, to help our team pull up your information. Have a great day! ^Chrystel

Jul 11, 2024
FridgeSnacker
5 out of 5 stars review

Great for our family

[This review was collected as part of a promotion.] I’ve owned this fridge for about six months and I’m still so pleased. Two types of ice in the drawers below is amazing while still providing enough room in the freezer for our essentials. The middle drawer is easy access for my kids to get a snack. I also love the water dispenser and pitcher. We use the pitcher to more quickly fill waterbottles, dog bowls, and pots with filtered water. Pretty quiet, stainless steel finish looks sleek, especially without the messiness of an ice and water dispenser open in the front.

Review from Samsung US
Helpful?72K17DQAVWKM14117303356
Oct 8, 2022
Jay jay
1 out of 5 stars review

I can not recommend

I have owned my Samsung for nearly a month the refrigerator portion will not hold a cool enough temperature for safe use- the freezer portion is so cold it forms ice on my food and the drawers all that works is the middle drawer that can be used to soft freeze or cold cuts we tried resetting the temperature but that did not work

Review from Samsung US
Helpful?72K17DQAVWKM14117303356
reply from Samsung Care

Hello Jay jay, We appreciate your review of your overall experience with the cooling performance of your Samsung refrigerator, and we're here to help. Here is a link to the troubleshooting steps to try when your Samsung refrigerator does not hold a cool temperature. https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Below is a link to a guide on what to do when your Samsung freezer is too cold. https://www.samsung.com/us/support/troubleshooting/TSG01109866/ I've also included a link to the user manual of your model. Turn to page 67 to troubleshoot your Samsung refrigerator's temperature. https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145019694) to help our team pull up your information when you message us. Thank you! -Angelica

Apr 29, 2022
Heather
1 out of 5 stars review

Not worth it!

this unit is not fingerprint and smudge proof as originally informed. it is very poorly made. the ice maker has the ":cube ice" and "crushed ice" feature. you can only get about 3 cups of ice a day. the ice maker does not make ice on a regular schedule. lastly but most important. i prefer the crushed ice. the last two times i was able to get a cup of ice, i had broken pieces of plastic in my ice. this second time i bit into the plastic and chipped my tooth. for the price we paid for this unit, it is not worth it!!!

Review from Samsung US
Helpful?72K17DQAVWKM14117303356
reply from Customer Care

One way of getting icy cold beverages is through the ice maker, Heather! Let's examine a few possible fixes to get the ice maker operating flawlessly. To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. Learn more from these details. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 Understanding ice clumps and other Samsung refrigerator ice maker issues: https://www.youtube.com/watch?v=WHPiuBBUC2E Many refrigerator issues stem from improper leveling; see this guide about "How to level your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00062321/ This video is also about "How to level your Samsung refrigerator": https://www.youtube.com/watch?v=56WIrCOKoiI Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145613380, to help our team pull up your information. Have a great day! ^Chrystel

Jul 11, 2024
Raj G
5 out of 5 stars review

Separate middle component for medications

[This review was collected as part of a promotion.] Elegant looks Smooth doors Separate middle compartment for medications Lots of color selection options Water jug very useful Ice maker turn off feature good And of course different temp setting options for different components

Review from Samsung US
Helpful?72K17DQAVWKM14117303356
Mar 21, 2023
momsingh
4 out of 5 stars review

Great storage on refrigerator side

[This review was collected as part of a promotion.] This frig allows me access to all the things inside with ease. No more removing things to get to the items in the back, visibility is great. The only drawback in on the freezer side, bins do not allow me to organize my frozen food section properly. Overall I love my new fridge.

Review from Samsung US
Helpful?72K17DQAVWKM14117303356
May 14, 2024
Riverrunner
5 out of 5 stars review

Samsung Bespoke 4 door 29. cu. ft. Stainless

[This review was collected as part of a promotion.] We have had our refrigerator about two months now. We could not be more pleased so far. Our previous Samsung fridge had issues with ice maker freezing up and damaging auger and solenoid switch. We went up to 29 cubic ft. model and it makes such a big difference. Things are better organized, and easier to find. No more knocking thins over to grab something. great lighting, and the ice maker is fantastic as we were highly skeptical after our previous experience with other ice maker in old Samsung fridge. This ice maker offers regular cubes or mini cubes side by side in the bottom compartment as opposed to ice maker in top compartment in old fridge. Great deli drawer and adjustable shelves. Had quick open left front door for easy access to beverage center and auto fill water pitcher that is filtered. You can also place lemons or other fruit in infuser and have flavored water. This is done by loading infuser and letting the pitcher fill. Once filled just turn off auto fill until you finish that batch of flavored water. Low noise operation and quiet. Only noise you hear is when water fills fridge. Great even cooling and freezing. Highly recommend this unit. Looks nice has terrific room inside ,easy to find things and we rate 10 stars!!

Review from Samsung US
Helpful?72K17DQAVWKM14117303356
Jul 31, 2025
rcon
5 out of 5 stars review

Good Features

[This review was collected as part of a promotion.] Love my new Fridge! The beverage center is great and I love the two different ice sizes. It is also wonderful that you can choose what to use the middle drawer for either to keep things cool or an extra freezer space.

Review from Samsung US
Helpful?72K17DQAVWKM14117303356