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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors for
Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors
4.7 out of 5 stars
stars1,925 ratings1,925 reviews
  1. 5 stars82% (1,576)
  2. 4 stars11% (213)
  3. 3 stars2% (36)
  4. 2 stars1% (28)
  5. 1 star4% (72)

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Showing 1,381-1,390 of 1,925 reviews
Oct 11, 2022
Annette
5 out of 5 stars review

Lots of style!!

[This review was collected as part of a promotion.] What sold me was the sleek high style look of this beauty. Plenty of room for everything, so muck space! Very well thought out design. Love the dual ice, cold filtered water at all times, it all works wonderfully and we love this refrigerator!

Review from Samsung US
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Jan 21, 2024
Happy family
5 out of 5 stars review

Beauty and function together.

[This review was collected as part of a promotion.] I cannot think of anything I would add to this refrigerator. This is the best purchase we have made in a long while. The beverage center is the feature that sets it apart from others we looked at and makes life in the kitchen a lot easier.

Review from Samsung US
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Sep 9, 2024
Candicrann
5 out of 5 stars review

Love the panels and beverage center

[This review was collected as part of a promotion.] I wanted one of these for a while. Read mixed reviews. Bought it about 2-3 months ago. I absolutely love this refrigerator! Love, love, love the beverage center. I got a white one with a set black and gray panels. I will mix and match them. So much fun! WAY better than stainless steel. Super easy to keep clean.

Review from Samsung US
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Jan 17, 2025
DL_Canuck
5 out of 5 stars review

Great Fridge

[This review was collected as part of a promotion.] Nice fridge with lots of space. I like the drawer organizers and ice system. Great to have ice CUBEs rather than the old half-moons. The freezer has loads of space and we may end up getting rid of our chest freezer. The beverage center is a great touch, especially if you don’t want an external water/ice dispenser. Only knock is the SmartThings interface. That needs a total rewrite for every Samsung appliance we have. Barcodes were missing and the work around was not well documented. *be prepared with an extra helper to bring this beast into your house!

Review from Samsung US
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Oct 8, 2022
Jay jay
1 out of 5 stars review

I can not recommend

I have owned my Samsung for nearly a month the refrigerator portion will not hold a cool enough temperature for safe use- the freezer portion is so cold it forms ice on my food and the drawers all that works is the middle drawer that can be used to soft freeze or cold cuts we tried resetting the temperature but that did not work

Review from Samsung US
Helpful?72K17DQAVWKM14117303356
reply from Samsung Care

Hello Jay jay, We appreciate your review of your overall experience with the cooling performance of your Samsung refrigerator, and we're here to help. Here is a link to the troubleshooting steps to try when your Samsung refrigerator does not hold a cool temperature. https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Below is a link to a guide on what to do when your Samsung freezer is too cold. https://www.samsung.com/us/support/troubleshooting/TSG01109866/ I've also included a link to the user manual of your model. Turn to page 67 to troubleshoot your Samsung refrigerator's temperature. https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145019694) to help our team pull up your information when you message us. Thank you! -Angelica

Aug 3, 2024
Brian H
2 out of 5 stars review

Great fridge with TERRIBLE interior layout.

Cool refrigerator with a few MAJOR flaws: Cons NO ADJUSTABILITY I should say nominally adjustable since there are some interior adjustments such as the dividers for the middle drawer, with a variable temperature. In the main cabin,however, you're stuck with the one layout. Okay, there's one shelf that can be lowered,but I don't think anyone would choose that because it would severely limit the number of "tall" things in your fridge. Let's start with the top shelf. The top shelf only has one position and it's 6 inches from the top of the unit. This is fine for all the little things, but gets ridiculous if you fill it up (which for a family of 5, happens quickly). I wish it could be lowered just a little bit to give a bit more grabbing space, or visibility to the things in the back. I've never hated a top shelf more than I hate this one. Middle Shelf: TWO options! 7.5" or 10.5" below the top shelf. I don't think the 7.5" would EVER be helpful since most of the tall things that would go into the refrigerator would be 8" to 10" tall. Right now I have at least 15 things that are taller than 7.5". Keep in mind, a typical bbq sauce bottle is 8" tall. This really means, there's only ever ONE layout configuration that would ever make sense. FULL WIDTH shelves. This is one of my most hated features that I had no idea I'd hate. I've had french door style fridges in the past and I never understood that one of the benefits is adjustable shelves per left vs right half! This Samsung bespoke decides to kill any hope to a useful layout by making the shelves span the entire width! This just makes the refrigerator a complete mess. I would LOVE to have one side have the 7.5" height between top and middle shelf, and the other half the 10.5". This would make the refrigerator much more useful - I would have given this a 4-star review if the shelves were half widths. WEAK HARDWARE: In less than a year, I already have a crack on the base of the main fridge area. Yes I have children, but I've had kids for 14 years and none of my other refrigerators have EVER gotten cracks in the main casing areas. I already have cracks on the side drawers as well. This is not covered under warranty so if it ever continues to crack to not being usable, I look forward to never dealing with a bespoke again. PROS ADORABLE! This is truly a cute and gorgeous fridge from the outside. Our whole family draws on it with dry/erase markers. We can play games of hangman on it too! ADJUSTABLE shelf: Okay, there's one little feature that is adjustable: The middle shelf has a little slider feature so the shelf becomes more of a "U", or rather, a little square gets pushed back so if you ever have something that's really tall, it can span from the bottom up to the top shelf. I hope that makes sense. FUN DRINK STATION: The drink station is fun. It's been a year and I still love stocking it with our favorite juice boxes, sparkling waters, etc, and having the always cold and filled water pitcher. The pitcher even comes with a little place to keep limes/lemons to have lime/lemon-infused water! Love it! WATER FILTER: Water filter is super easy to replace! MIDDLE DRAWER: I love having a middle drawer accessable on its own. It's a great way to keep cold cuts, cheeses, etc. AND it has it's own temp settings. ICE CUBES: Having two sizes of ice cubes was and remains fun for me. Larger cubes for my nightly bourbons. Smaller cubes for the refreshing glasses of America's best soda: ROOT BEER. FREEZER: I dunno - our family has a lot of frozen stuff so our freezer is crammed full. I'm ambivalent but it works! OVERALL: Even though I LOVE many of the features, the absolutely terrible configuration of the main fridge area combined with the cheap frame - I would NEVER buy one again.

Review from Samsung US
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reply from SEA CARE

We aim to help you utilize your fridge conveniently. Let's aid you with this, Brian H. For a more organized and space-optimized fridge, we recommend following this link for some tips. Please visit the embedded link for further help. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you wish to purchase compatible drawers for this refrigerator, please get in touch with our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday between 9:00 AM and 6:30 PM EST and can check the compatibility and availability of the parts or accessories you wish to order. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147411699, to help our team pull up your information. Have a great day! ^Chrystel

Sep 25, 2023
Dan W
5 out of 5 stars review

Lots of Space, ice Machine is a huge plus

[This review was collected as part of a promotion.] We’ve had this refrigerator for about three weeks now and we love it! There is so much space. My favorite thing about it is the water pitcher and how it refills itself. The ice maker was the main reason we got a new refrigerator. It would freeze the whole thing and ice wouldn’t come out. This has the ice machine in with the freezer and produces two sizes of ice.

Review from Samsung US
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Mar 6, 2025
stgild
5 out of 5 stars review

Excellent refrigerator

[This review was collected as part of a promotion.] I had an older samsung french door that I liked, except for the ice maker in the door that had issues. I was hesitant to purchase the new model but with the ice in the freezer drawer, the new design seemed like it would be better. I'm so glad that I did purchase this, it has been fantastic! We love the door in door and pitcher for ice water and use it constantly. I wasn't sure 2 sizes of ice would be needed, but that is a very nice feature as well. The metal cooling does seem to make a difference, and the spaciousness can't be beat!

Review from Samsung US
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Jul 23, 2024
Brucer
4 out of 5 stars review

I like the features

[This review was collected as part of a promotion.] I bought this a few months ago and really like the features, especially the self-filling water pitcher & two sizes of ice cubes, two-way door opening that lets you access the pitcher & drinks without fully opening the refrigerator. Only downside is that it is hard to move if you need to access the back of the refrigerator (waterline).

Review from Samsung US
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Apr 10, 2025
Frostyfreeze
5 out of 5 stars review

Best Features for the money

[This review was collected as part of a promotion.] I bought this Samsung to replace a 13 year old LG. My wife and I looked at over 40 different refrigerators before choosing the Samsung Bespoke. We really like the beverage center and the two different types of ice are great. My wife choose this model because of the separate middle drawer which houses our lunch meats and cheese and also the treats for our grandkids.

Review from Samsung US
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