Thank you so much for your feedback. We are so happy to hear your 9 year old is enjoying his CONNETIX Tiles.

We are glad to hear you and your family are enjoying your CONNETIX Tiles but we are sorry to hear you've been left feeling disappointed with the imagery on the pack. I apologise if you feel misled, please know that it was not our intention to misrepresent the contents of the pack. As CONNETIX is an open ended toy, there is no one 'set' way to build or play with the contents of any one pack, and we wanted our packaging imagery to showcase some of the possibilities for building across our range of products.

Thank you.

Glad to hear you are enjoying your CONNETIX Tiles.<br />Regarding the pricing, our tiles are thoughtfully designed to deliver years of engaging play, and this is reflected in both the materials and construction of every CONNETIX tile. We use extra strong magnets to support larger, more complex builds, giving children the freedom to create more ambitious designs as their skills grow. Our innovative range also features tiles with our patented Smart Spin™ technology, where magnets rotate to automatically align, making building easier, smoother, and more versatile.<br />For safety and durability, each tile is reinforced with metal rivets and ultrasonic welding to securely enclose the magnets, even with frequent use over time. Our tiles are made from high-quality, non-toxic ABS plastic that is free from BPA and phthalates. They also include our signature bevel design, which not only creates beautiful light refractions but also helps increase durability.<br />All CONNETIX products are independently tested to meet international safety standards. While this commitment does place our products at a premium price point, it ensures we never compromise on quality, safety, or long-lasting durability.

Thank you for your review. Sorry to hear you are having some trouble with the tubes.<br />There is a link to a YouTube video below, explaining how to piece together and take apart the Ball Run, in case this helps at all. <br />https://www.youtube.com/watch?v&#61;HQk9MIRF6dM  <br />Also we have found that more stability also comes from connecting the runs as tunnels with both a top and bottom piece. <br />Please reach out to us at support&#64;connetixtiles.com if you have any questions at all.

There is a link to a YouTube video below, explaining how to piece together and take apart the Ball Run, in case this helps at all. <br />https://www.youtube.com/watch?v&#61;HQk9MIRF6dM  <br />If you are still having some trouble clicking the tubes into the tiles, please reach out to support&#64;connetixtiles.com

Hello, <br />I am so sorry to hear you were disappointed in your CONNETIX ball run. That is definitely not something we like to hear. If you decided to keep your purchase, please reach out to support&#64;connetixtiles.com and we can help get your ball run working as intended. <br />Simone

I am so sorry to hear you were left disappointed with your ball run pack and had to return it.

Thank you so much for your review. I am sorry to hear you are feeling disappointed in your CONNETIX ball run pack. <br />There is a link to a YouTube video below, explaining how to piece together and take apart the Ball Run, in case this helps at all. https://www.youtube.com/watch?v&#61;HQk9MIRF6dM Also we have found that more stability also comes from connecting the runs as tunnels with both a top and bottom piece. Please reach out to us at support&#64;connetixtiles.com if there is anything we can help you with. <br />Simone