Emily, we'll make a great team in fixing your fridge - let's get started. There are a few things you'll need to check if the fridge is cooling properly. Below is a link with a step-by-step guide; Please watch the full video, and check the hyperlinks for more details. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145846668) to help our team pull up your information. Have a great day. ^Charles

Good day, Earl. We want you to have the best experience possible when using your fridge. There are several options for fixing the problem and correcting the temperature of the fridge. It can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Cooling issues with Samsung refrigerator or freezer: hhttps://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough What to do if your refrigerator is not cooling: https://www.youtube.com/watch?v=ogwmuhLH4G4 What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS00080450/ How to level your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00062321/ How to level your Samsung refrigerator: https://www.youtube.com/watch?v=56WIrCOKoiI If your ice maker is frozen over with a sheet of ice, please call us at 1-800-SAMSUNG. For more details, you may visit the link below. Ice maker is frozen over: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice You may also learn more on page 68 of the user manual: https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145596660) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa