We understand your situation and its importance. Let's help you out with this, Ammy. The troubleshooting link below will walk you through the ice maker's diagnosis when it's not working. Kindly select which topic that relates to your ice maker experience. Learn more by visiting the instructional video and the hyperlinks. The Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147475354, to help our team pull up your information. Have a great day! ^Chrystel

Hi Gus B, We know the convenience of having an auto-fill water pitcher. We are here to help you. Please consider checking the link below for the steps if the autofill water pitcher does not fill with water. Kindly click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01201488/ If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147341325, which will help our team pull up your information. ^Rainly

Good day, Earl. We want you to have the best experience possible when using your fridge. There are several options for fixing the problem and correcting the temperature of the fridge. It can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Cooling issues with Samsung refrigerator or freezer: hhttps://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough What to do if your refrigerator is not cooling: https://www.youtube.com/watch?v=ogwmuhLH4G4 What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS00080450/ How to level your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00062321/ How to level your Samsung refrigerator: https://www.youtube.com/watch?v=56WIrCOKoiI If your ice maker is frozen over with a sheet of ice, please call us at 1-800-SAMSUNG. For more details, you may visit the link below. Ice maker is frozen over: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice You may also learn more on page 68 of the user manual: https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145596660) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Hi Vamsee, It sounds like you're experiencing noise issues with your Samsung RF29BB860012 refrigerator, particularly concerning the flex area. Here's how you can address this situation: Noise Troubleshooting: Noise in refrigerators can stem from several sources, including the compressor, fans, or even ice buildup. Check to see if the noise is related to the compressor running or if it is more pronounced during specific operations (like defrost cycles). Please see pages 72-73 under the "Do you hear abnormal sounds from the refrigerator?" of the manual for more details on the noise you hear from the fridge. Flex Area Functionality: If you're facing limitations with the flex area, it might help to review the user manual for specific guidance on adjusting settings or configurations. Sometimes, the noise might relate to how items are stored or the configuration of the flex space. Please see page 38 under the "Flex Zone" section for the features the flex zone can offer based on you needs or setting set. You can find the manual here: [Samsung RF29BB860012 User Manual] https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147638167) to help our team gather your information. Have a great day. ^Charles