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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors for
Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors
4.7 out of 5 stars
stars
2,441 ratings2,441 reviews
  1. 5 stars82% (1,992)
  2. 4 stars12% (292)
  3. 3 stars2% (44)
  4. 2 stars1% (35)
  5. 1 star3% (78)

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Showing 1,501-1,510 of 2,441 reviews
Dec 3, 2024
hrhtx
1 out of 5 stars review

Nope, nope, nope. Find another fridge.

This is, by far, the worst refrigerator we've ever owned. We bought it in April 2022 because it looked so nice, had dual ice makers and fit our space. Since then, we've had the ice makers replaced 3 times and 1 is still not working, the entire motor went out resulting in food loss and the drawers have dimpled. The freezer constantly freezes over and the pitcher in the beverage center frequently has algae. When I enter a warranty claim, one particular vendor comes out, even though i specifically request that it's not them, diagnoses the problem, enters a claim and then closes it. The amount of time I've spent on the phone or dealing with repair people is ridiculous. I asked about the door dimpling and was told if we claim it, it will void the warranty because it looks like we damaged it. I'm hoping it lasts until our 3 year warranty expires.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from Samsung Care

Greetings! It sounds like you've had a really frustrating experience with your refrigerator, especially considering the time and effort you've invested in trying to get it working properly. We want to assist you. I have shared a Samsung link below to help with your experience with the ice maker. Select the most appropriate scenario for your ice maker. The link has hyperlinks that can be visited for additional help. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387 Another link shared below is to help with frost forming in the freezer. Frost forms in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator We would love to speak to you directly to gather more information about your experience with the authorized Samsung center and determine what steps can be taken to help. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147847901 to help our team pull up your information. Leo

Jun 28, 2022
Robbie M
5 out of 5 stars review

So cool , and not because its a fridge

[This review was collected as part of a promotion.] We replaced an older Samsung french door fridge with this model, the key decisions were based on 1/ how the Ice Maker worked and where the ice cubes ( two different sizes!) were stored, 2/ the innovative beverage center and 3/ the great looking panel additions you can get.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Apr 17, 2024
Wulfer
5 out of 5 stars review

Wonderful Refrigerator

We truly enjoy this refrigerator. The size is perfect for our family, the Beverage center door is fantastic as we drink a lot of water and are in it constantly. The French door still is nice with the middle drawer, which we are in a lot. Having the ice compartment in the freezer is nice and opens up more refrigerator space. This is a counter depth which opens up our kitchen pathway and without handles opens it up more. We do not miss handles as they take up too much space. It is a bespoke model and we have changed out a panel to blue which goes well with our kitchen decor. Overall we are very pleased.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Jun 28, 2023
Robin B
5 out of 5 stars review

Love of My Refrigerator

[This review was collected as part of a promotion.] I bought This a Month Ago, I Bought Many Refrigerators in the Past. Yes They Were My Chosen, I did not Think Much of them, Everything would get Push Back. It is much Easier to See what is in There, Love The Lighting an Easy Clean, Love My Ice maker having two Size Cubes its Simply a Joy. What I Love Most Is the Look, it is Such a Joy to Have Something you are Proud to have in your Home That makes You Proud of your Purchase.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Sep 22, 2023
Jamal
4 out of 5 stars review

Love Samsung products

[This review was collected as part of a promotion.] We love the refrigerator and all of the features. My wife especially liked the fact that it is counterdepth. So it flows better with our kitchen. The only issue we have is that the button for the water pitcher doesn't always get fully pressed when the pitcher is inserted, so it doesn't fill it up immediately. Sometimes you have to play with it a little bit. Other than that, we are very happy with this product.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Dec 29, 2023
Liz P
5 out of 5 stars review

Obsessed.

[This review was collected as part of a promotion.] Love this refrigerator. It makes a great statement in our modern kitchen. We are thrilled with all the space and the beverage station is a major plus. Ice maker was slow to start and fill but works great now. Recommend 1000%

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Jul 10, 2025
Iamanamerican
5 out of 5 stars review

Great design and features!

[This review was collected as part of a promotion.] Love this fridge! Very spacious, easy to organize with smart features like the integrated pitch of water, the water fountain and the 2 size ice cubes. Love the drawer between the fridge and the freezer where I stock all my soda cans, beers and water. The App comes very handy. Love its slick design without handles.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Sep 9, 2024
eblr
5 out of 5 stars review

Great refrigerator

[This review was collected as part of a promotion.] Great refrigerator and the so happy yo see the improved ice maker. Lots of great reviews on youtube about the new ice maker. This fridge looks beautiful with glass panel. And the beverage center is amazing! One issue we face is the door panel keep mis-aligned. We put the Hinge Shims (that was provided) and the shims will come off after a few days. Hope Samsung will provide better shims that will stay.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Mar 15, 2025
Brian B
1 out of 5 stars review

Faulty Freezer after 2.5 years

I purchased this refrigerator nearly 2 1/2 years ago and the freezer stopped working. We initially noticed ice was not being made but seemed to stay cold. Two days later, we opened the freezer and everything in it was thawed and the temperature reading on fridge said 46 degrees. Contacted the warranty people and they scheduled an appointment for us Saturday and cancelled halfway through the day with a reschedule 2 weeks later, which was cancelled 2 days later citing "too expensive to repair". We absolutely love this fridge and were very disappointed that the ice / freezer went out so soon.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from SEA Care

Brian B, we know the importance of a reliable fridge at home. We're here to help. We recommend checking this link to help you troubleshoot if the freezer is not working. Please click on the embedded word and watch the video included. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148609152) to help our team pull up your information. Have a great day. ^Camille

May 27, 2023
SahMer
5 out of 5 stars review

Fantastic all around - great features

[This review was collected as part of a promotion.] Have enjoyed this fridge for 1 month now. Pros: beverage center - auto fill pitcher is fantastic, dual ice maker - so happy it is now in the freezer (everyone in the family loves the ice nibs from the cat to Grandma), even cooling, flex drawer (had this on my previous fridge and it was a must have again), sleek design and very very quiet. Cons: none yet 🤞🏻

Review from Samsung US
Helpful?72K17DQAVWKM14098350067