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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors for
Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors
4.7 out of 5 stars
stars1,903 ratings1,903 reviews
  1. 5 stars82% (1,561)
  2. 4 stars11% (211)
  3. 3 stars2% (33)
  4. 2 stars1% (28)
  5. 1 star4% (70)

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Showing 71-80 of 1,903 reviews
Mar 3, 2026
Jojo
3 out of 5 stars review

MALFUNCTIONING FREEZER

I love how this refrigerator looks and how the interior is arranged. But within two weeks of receiving the fridge, the freezer began to malfunction. It started to generate frosts across all the items stored inside the freezer which would then cause one or both of the ice makers to stop making ice. Then it would randomly stop then maybe another week or two, start doing the same thing again. I'm going to call for warranty repairs.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
reply from Samsung

Hello Jojo, We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about the frost buildup in the freezer and how it affects the ice makers. Frost inside a freezer can develop when warm air enters and condenses, which may interrupt normal cooling performance and ice production. Reviewing the common causes and steps to reduce frost can help maintain consistent operation. You can explore the full guide here: Frost forms in the Samsung freezer, refrigerator, or ice bucket: https://www.samsung.com/us/support/troubleshoot/TSG10007222/ When the ice makers stop producing ice, it can be related to temperature fluctuations, frost buildup, or sensor‑related interruptions. This guide walks through the key checks to help restore proper ice production. You can explore the full guide here: Samsung ice maker is not working (Ice maker is not making any ice): https://www.samsung.com/us/support/troubleshoot/TSG10002387/ If issue persist, feel free to reach us through the following channels below. Please keep this reference number for your records: 1152204514. Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care

Jan 27, 2026
Craig
1 out of 5 stars review

Worst company and product ever….save your money

This is the worst fridge ever! Do not waste your money. The warranty is a lie. Samsung will send out a company to steal your money then tell you they can’t do the work. Samsung is horrible. Took 8 weeks lawyer year for them to honor the warranty and replace the cooling system in a 1year old fridge. Then one year later and the cooling system and ice maker go out again. Now Samsung is saying it’s still warranty but they can’t get anyone out to fix it. Even though I have found 3 companies that will fix it. Samsung is the worst company in the world to deal with when it comes to a warranty. This makes 2 years in a row that my family and I have been without a fridge for 8weeks (first time) and 4weeks so far this time and still no fridge. Honestly save your money no matter how much you like the product, because your dealing with a company that doesn’t care about you or your family’s inconvenience, they only care about themselves and they will drive you up a wall until you decide to give up and go buy something else. Take my word for it. This is a horrible investment and this is the worst company I have ever felt with when it comes to them backing there product.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
reply from SEA Care

Craig, we understand your experience with your refrigerator's repair was not ideal. We want to have a direct conversation with you to discuss your overall experience, review alternative fixing options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151944652 so our team can pull up your information when you message us. Have a great day. -John

Jan 22, 2026
Jess10deluna
5 out of 5 stars review

Awesome lots of space lots of compartments !!

[This review was collected as part of a promotion.] My fridge is amazing I can control it with one simple app I love all the space and compartments it has my kids love the options of two different ices regular or nugget ice ! Who doesnt Love nuggget ice ?? My last fridge I thought was this tops it I now feel Like it’s too big makes me look like I don’t have enough food I recommend this fridge if your on a budget everyone that has come over Is always amazed with it I defiently think you should purchase !! And you can change the panels to different colors what fridge lets you do thatb?! I highly recommend !

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
Mar 17, 2026
C Wood
2 out of 5 stars review

Stupid engineering

This Refridgerator is beautiful. I love the glass front. I love the small drawer for snacks, I love the ice makers and the bottom freezer. I am 70 years old and this is probably my 5th refridgetor that I’ve had to change a filter. This fridge is almost IMPOSSIBLE to change the filter. The water MUST be turned off before changing it. It means you must pull out the fridge and turn the valve or in my case go to the crawl space and turn off the house water. The pressure is so high that reinstalling the filter is VERY difficult to replace. I have just finished mopping up my floor, cleaning out all the drawers, and trying to roll the fridge out. Did I mention I’m 70? I now have choices. I can never change the filter again or hire a plumber to do it. ARGH!

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
reply from Samsung

Hello C Wood, We acknowledge the time you took to share your review of your Samsung refrigerator. Replacing the water filter can require managing water pressure and ensuring the new filter locks securely into place. This guide walks through identifying the correct filter, safely removing the old one, installing the new filter, and resetting the indicator, along with tips that may help make the process smoother. You can explore the full guide here: How to replace the water filter in a Samsung refrigerator https://www.samsung.com/us/support/answer/ANS10005090/ If the issue persists, feel free to contact us through one of the options provided below. Please keep this reference number for your records: 1152280588. • Facebook Messenger: https://m.me/samsungsupport • X: https://x.com/messages/compose?recipient%20id=18768513 • Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us • Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care

Mar 2, 2026
Dawn
5 out of 5 stars review

Wonderful Bespoke!

[This review was collected as part of a promotion.] This Bespoke refrigerator is wonderful! The beverage pitcher that refills as soon as it is put back in place is very convenient and the filtered water is crystal clear. The ice in two different sizes and solidly frozen is perfect for any beverage or recipe. Both the freezer and refrigerator are large capacity and the shelving is easy to adjust. the middle drawer is easily adjusted for snacks or whatever else is best suited for the owner. On top of all that, the cooling system is very quiet and efficient. I am very thankful for my Bespoke.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
Feb 15, 2026
Voodoo
5 out of 5 stars review

Great Features

[This review was collected as part of a promotion.] Love our new Samsung refrigerator! My favorite part is the auto filling water pitcher. We have the stainless steel one, and I look forward to getting our free alternate color panels so we can change it up when we want! The beverage drawer is a true life saver making a ton of extra room in the main refrigerator!

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
Apr 17, 2026
Lilicasts
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I have the refrigerator for almost four years and never had a problem with it, best refrigerator ever

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
Apr 16, 2026
Happy person
5 out of 5 stars review

White glass is fabulous

[This review was collected as part of a promotion.] Love the fridge It's really pretty and the white glass is my favorite part. Very modern and sleek looking

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
Apr 14, 2026
Raki
5 out of 5 stars review

Great appliances at great price

[This review was collected as part of a promotion.] It's a great refrigerator. Love the style and functionality. I love Samsung products they are smart and great looking appliances

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
Apr 4, 2026
SteveO
5 out of 5 stars review

Easy setup

[This review was collected as part of a promotion.] Right out of the gate its a great looking product. Easy setup, and connection to the internet as well.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207