Thank you, Debbie, for letting us know you received your Cascade Platinum Plus ActionPacs in the condition in which you've described. Please know, when our Quality Team approved them to be sent to your local Sam's Club, they were in the best condition possible, so they'd provide the best clean in your dishwasher. We're so sorry to learn you received them this way, and hope you'll let Sam's Club know. Their number is 1 (888) 746-7726.

We're sorry that you're finding a residue left behind in your dishwasher. One of the leading causes of white, cloudy film on your dishes and glasses is hard water. Hot water helps prevent spotting, so double-check that your dishwasher is washing with water that is at least 120°F (check your water heater). Run hot water at your kitchen sink before starting the dishwasher to help reach this temperature. If you’re still experiencing filmy residue, you could have hard water, and using Cascade Power Dry Rinse Aid can help prevent spotting on glasses and dishes. Its sheeting action helps keep water from hanging onto your dishes—that way drops don't stick around and leave residue. We want you to always have sparkling dishes, and our Cascade Team is standing by if you need any further assistance. Please give us a call at 1-800-765-5516 from 9AM – 6PM EST Monday – Friday.

We're sorry to hear your dishes weren't left spotless like we expect from the many quality checks we have in place, David. To get the best results, be sure your water is at least 120 degrees Fahrenheit/49 degrees Celsius. Also, when loading the machine, be sure all items will get the full spray and that your spray arms aren’t blocked. We'd like to get more information to help, as well as share your experience with our Quality team. When you have a minute, please get in touch with us at (800) 765-5516.