When reaching for your Cascade pack, you should feel confident knowing your dishes will get the cleaning they deserve. We're very sorry to hear about the food being stuck. Please ensure there's no other water appliance running in your house, your water is above 120 degrees Fahrenheit / 49 degrees Celsius, and that your dishes have enough room for your dishwasher to come into contact with that excess food. Hopefully these tips help improve your future uses, but we'd like to assist you further with this. Please call us at (800) 765-5516.

Please know, Georgia, every package of Cascade Platinum Plus ActionPacs, with Fresh Scent is designed to fully clean even the toughest grease and grime from your load of dishes. We're truly sorry to learn you've been struggling to get your dishes clean as we expect. In a properly functioning and correctly-loaded machine, all you need is one ActionPac to do the job. For the best results, always handle ActionPacs with dry hands. Place one pac in the main dispense & close dispenser door. Let it do the cleaning. Be sure to reseal the bag/close the tub after each use. Please, give us a call any Monday through Friday, from 9 AM to 6 PM, EST, so we can make sure you'll get the experience with your ActionPacs that we expect. Our number is 1 (800) 765-5516.