We're sorry to hear that this was your experience, as our products do go through strict quality checks to ensure that you can get the best possible results with them. We wouldn't expect Cascade to impart the product taste into your dishes/food, but if the items are worn to the point of being porous, it's possible. As well, some materials, such as cast iron and plastic, can absorb odors. If certain items always pick up an odor, we recommend washing them by hand. We'd be happy to learn more and see how we can best assist you further, so please give us a call at (800) 765-5516 when you can.

Thank you, Debbie, for letting us know you received your Cascade Platinum Plus ActionPacs in the condition in which you've described. Please know, when our Quality Team approved them to be sent to your local Sam's Club, they were in the best condition possible, so they'd provide the best clean in your dishwasher. We're so sorry to learn you received them this way, and hope you'll let Sam's Club know. Their number is 1 (888) 746-7726.

We're sorry to hear your dishes weren't left spotless like we expect from the many quality checks we have in place, David. To get the best results, be sure your water is at least 120 degrees Fahrenheit/49 degrees Celsius. Also, when loading the machine, be sure all items will get the full spray and that your spray arms aren’t blocked. We'd like to get more information to help, as well as share your experience with our Quality team. When you have a minute, please get in touch with us at (800) 765-5516.

We're sorry that you're finding a scent left behind on your dishes. Our products go through many quality checks, to ensure that each one meets our high standards. All our ingredients, including our perfumes, are thoroughly tested to ensure that they are safe to use. However, a scent being left behind is not typical, and we have some tips that may help. If your dishwasher has a filter, remove the filter and clean it according to the manufacturer's instructions. It's possible dishwasher cleaner broke up lingering food residue which is stuck in the filter. Also, be sure to check that sprayer arms are not clogged to ensure proper rinsing. Some materials, such as cast iron and plastic, can absorb odors. If certain items always pick up an odor, they could be old or worn to the point of being porous. This can cause the scent of the detergent to be more easily absorbed into the surface, and these items should be washed by hand. For all other items which are dishwasher safe, a scent should not remain on the item if they are rinsed properly, whether by hand or in the dishwasher. It may help to know that our Cascade Platinum is more strongly scented, and for those who prefer something with a lighter fragrance, we recommend our Cascade Free & Clear. We'd like to gather more information of your experience to see how we can further help. Please give us a call at 1-800-765-5516 from 9AM – 6PM EST Monday – Friday.

We're sorry that you're finding a residue left behind in your dishwasher. One of the leading causes of white, cloudy film on your dishes and glasses is hard water. Hot water helps prevent spotting, so double-check that your dishwasher is washing with water that is at least 120°F (check your water heater). Run hot water at your kitchen sink before starting the dishwasher to help reach this temperature. If you’re still experiencing filmy residue, you could have hard water, and using Cascade Power Dry Rinse Aid can help prevent spotting on glasses and dishes. Its sheeting action helps keep water from hanging onto your dishes—that way drops don't stick around and leave residue. We want you to always have sparkling dishes, and our Cascade Team is standing by if you need any further assistance. Please give us a call at 1-800-765-5516 from 9AM – 6PM EST Monday – Friday.