Thank you for getting in touch with us about your experience with the iO2 brush, Mohammed, and we're happy to help you. We’re sorry for the difficulties with it not staying charged for a brushing cycle, and we want to make it right. Your satisfaction is very important to us. We’d like to send you a new iO2 handle. Please give us a call at (800) 566-7252, and we're happy to get the process started so you can be brushing for the recommended 2 minutes soon.

Thank you for sharing your feedback. We appreciate you choosing the iO for your brushing routine. Please know that we have tested our products with consumers like you to ensure you have features you love, and we'd like to learn more about your experience to see how we can improve and help with your purchase. For further assistance, call us at 1-800-566-7252, M - F, 9 am to 6 pm EST.