We're sorry that you're not enjoying the present your husband picked up for you, Micky. We always hope consumers will love their iO2, and appreciate the thorough clean it delivers. It might help to know that you only need a small dollop of toothpaste on the brush head when brushing. Then, don’t turn the brush on until it’s inside your mouth. Once it’s working, let the brush do the work, moving it from tooth to tooth, without scrubbing. If you’d like more help with this, know we’re here to help, and hope you’ll give us a call any Monday-Friday, from 9 AM to 6 PM, EST, at 1 (800) 566-7252.

Thank you for your review, Kristina. We&#39;re sorry to hear about the charging issues with your brushes. Please know that we conduct extensive quality checks on all our products to ensure they arrive in perfect condition and perform optimally. Your feedback is valuable to us and will be shared with our Quality Team. We recommend trying the following troubleshooting tips for your toothbrush: <br /><br />1. Please turn off your toothbrush before placing it on the charger.<br />2. Make sure you do not charge it on or near a metal surface, as this can interfere with the electromagnetic charger. For example, sinks with a steel or metal core, like porcelain, may cause interference.<br />3. Try using a different power outlet <br /><br />We would be happy to assist you further and gather more information to help you resume your best brushing routine. Please feel free to call us at (800) 566-7252, and let us know if these suggestions were helpful.

We are dedicated to offering our consumers high-quality items for their oral care routine, and we can understand the frustration with one of the brushes not working in both of the 2-packs that you purchased. All of our products go through extensive testing to ensure that they reach you in perfect condition, and this is not something we would expect. While we are glad to hear that the store was able to help you with returning those Oral-B iO 2 twin packs, we would love a chance to learn more so we are better able to assist you as well as gather some additional information for our Quality Team. Please feel free to give our team a call at (800) 566-7252.

We understand the importance of knowing that your toothbrush is sanitary, and we are disappointed to hear that you have experienced mold on your Oral-B iO 2 Toothbrush. All of our products go through rigorous research and consumer testing in the hopes of bringing you a product you will love, and please know that your feedback is being shared with our Quality Team. It sounds like you do a great job of cleaning your brush every day, and this is not something that we would expect. For a deeper cleaning, we recommend soaking the adapter portion of the brush in warm water overnight, scrubbing with a soft-bristle brush, and then holding the adapter under warm water while it is running, before drying the brush off. We would love a chance to learn more about your experience so we are better able to assist you, and we encourage you to give our team a call at (800) 566-7252.

Thanks for getting in touch! We’re sorry to hear about your daughter’s experiences with her iO2. We understand these concerns are frustrating, but we’re glad to share that we’re confident we can help, thanks to the hard work of both our Quality and Safety Teams. Regarding the size of the brush head, while the iO Series 2 can be safely used by people 3 years of age and higher, the dimensions of the iO brush heads were designed for permanent teeth, so we recommend iO usage as of 6+ years. If your child is young, this could explain discomfort from the size of the brush head. You also mentioned that you’re concerned about mold growth on the brush. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. To prevent this, it’s important to clean and dry your brush after each use. Be sure your child rinses the brush head under running water with the handle on. Then switch it off, remove the head, clean both parts separately, and dry them before reattaching. It might help to know we provide a choice of Oral-B Junior brushes for children, which come with playful designs, which may suit your daughter better. Please ask your daughter to stop using the brush for her safety, then call us for additional help with this purchase. Our number is 1 (800) 492-7378, and we’re available Mondays-Fridays, from 9 AM to 6 PM, EST.