We’re sorry you were disappointed to find the charging case included with your brush needs to be plugged in for the charger to work. Extensive research and testing goes into our products, and we try to offer features that we think will appeal to our consumers, as well as describe them accurately. The brush handle battery benefits from fast charging, and a full charge will provide an average brushing time of around 10 days. Brushing times can vary between 7-14 days, depending on individual brushing behavior. Your satisfaction is very important to us, and we’d like to further help. Please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday -- Friday.

We’re sorry to hear you’ve noticed a residue building up on your toothbrush. We have many quality checks in place to ensure only the best products reach you. Please know we understand this is unsightly but it is likely a buildup from regular use. Even if rinsed after each use, residual toothpaste can harden over time and form a residue on your toothbrush and the replacement head. This buildup may be colored depending on your toothpaste and water hardness. In either case, this substance is not harmful and can be removed with a thorough cleaning. So that we can help you further, please give us a call at (800) 566-7252.

We're sorry to hear about your most recent experience with your purchase. Our brushes go through many tests so that they work the best for you. Please give us a call at (800) 566-7252 so that we can help check on the status of your repair.

As you can imagine, this isn't the experience we expect you to have with your brand new Oral-B iO, Pam. This is likely because it got into contact with an ingredient that is corrosive in nature and made the plastic porous. These things are found in things like soaps, cosmetics, and cleaning agents. You can clean the brush after each use and store the brush head and brush handle in a well ventilated and it should prevent this from happening in the future. For further assistance, please contact us by dialing (800) 566-7252.