I've always liked my mom's tilt head KitchenAid mixer, but I wanted one with the ability to mix dough and a little more heavy duty than my current Sunmaid mixer. Cue this 2025 Christmas season sale: wonderful price for a quality item. The Blue Velvet mixer I purchased worked for a grand total of maybe generously 3 seconds before stopping. I tried a different plug, I tried leaving it to rest for a day, nothing could induce it to work again. Figured I just got a dud; it happens, but I could exchange it. When I went back, I was the 3rd person to return it for the same reason that day, and it wasn't even noon yet! The one right before me was also a Blue Velvet color; it was still out waiting to be sent back, I presume. I still needed a mixer, so I looked for the same color. The units they still had were all the light sea foam color, plus one silver. I tried to order another Blue Velvet for pickup upon recommendation of the associate (when I showed her they claimed they were still in stock), and after waiting around for 4 hours in town (I live 40 minutes away), they texted me that they canceled my order because they actually didn't have that color. So now I have to order online or just decide not to buy the mixer. I'm leaning towards the latter. The mixer is a hassle and heavy to lug home and not work. Plus I had to wash the equipment I used. Not worth it, especially before Christmas. Buy straight from the manufacturer or something. I've read the Sams model is different; if that's the case, it's defective.

I have two bowl lift stand mixers. One AC Motor which is loud. Think nails on a chalkboard. When I break out that mixer the dogs leave the room and try to jump ship. I break out my other mixer with a DC motor and they stick around. Both of my mixers are KitchenAid both Bowl Lift. The AC motor is not as strong I find as the DC motor one I have. I would not buy another mixer knowing it has an AC motor.

The colors are not true to color so beware when choosing the one you want to match your kitchen. For example, the "light blue" color shows more of a mint green which is what I was hoping for. Instead, it is a baby blue color and much like the blue color choice for the first blue swatch. I replaced my 25 year old Artisan Kitchen Aide Mixer with this one....I miss my Artisan. This has no option to raise or lower the arm housing, which makes cleaning so much easier. The speeds have a delay and the bowls are much smaller than that of the Artisan. This one does not come with a splash guard lid (sold separately) so be careful at higher speeds. All in all a good mixer but not great.

Bought this on sale at Sams club. Attached flat beater on our new kitchen aid stand mixer and the point rubs against the bowl. The troubleshooting directions show an adjustment screw that is supposed to raise the shaft to clear the bottom of the bowl but turning the screw has no affect on the height. Looks like a general flaw in the engineering of the device so I don't think swapping it out will resolve this malfunction. Returning to Sams club, color me dissapointed.

I was so happy to receive the KitchenAid mixer for my birthday, but upon unboxing the mixer, I noticed that the lifting arm was not working. My son and husband looked at the mixer and noticed that the arm was not connected to the inside lifting mechanism. This connection is put together by a cheap e-clip. Since we were needing to use this mixer immediately we decided not to return the mixer. My husband and son tore into it and was able to finally get it fixed.

I have loved my Kitchen Aid Mixer for over 40 years, have bought the children one over the years, decided to upgrade to a new one, purchase this one at Sam's Club. This is the absolute worse designed model I have ever used. the Lift is not high enough to clear the bowl, you have to attach the blades while in the bowl and remove while still sitting in the mixture. Makes it impossible to use properly without making a mess. Preparing for Thanksgiving, mixing cake filling, apparently left the beaters on too long, it heated up the beaters so hot it burnt my fingers and left metal shaving in the batter. the beaters are slow to ramp up to begin to mix, the bowl is difficult to mount on the pins and there is no quick removal of the bowl once mounted. Wish I have my tilt head Kitchen Aid Mixer , much better product.

Purchase did not have the dough hook or the spatula called Sam's club they told me to box it back up and bring it back. I had already got ride off the box. The last told me just put it in any box. She kept taking with others around her. Was very disrespectful.

Avoid! Seriously! Run! It's a $300 paperweight taking up a huge chunk of space in my cabinet. I purchased this stand mixer last time it was on sale. It lasted only 14 months, used maybe 20 times, and the motor is toast. I took it out to whip some cream for a cake, and it began screeching and squealing as the motor began to burn up so I turned it off and finished the cream by hand. The KitchenAid website is USELESS. I contacted customer service by email and by phone and there was no resolution as it was just out of the one-year factory warranty. I expected far more out if this product, and I am sure that anyone else would expect more too. I will never, ever purchase another KitchenAid product of ANY kind EVER again!

I would not know. We did not pick up at Broadway store , repurchased at mentor store . You said I picked up at Broadway store , I never took it out of the box yet . I was told you would refund , you stlll have not . I callled multiple times with no help . Your customer service is horrrible !!!

My fiancé bought me this for Christmas. I literally made cookies with it and then the next time I wanted to start the next batch it wouldn’t turn on so we returned. It got another one. I tested it on speed one before I put anything in the bowl and it worked. I turned it off put everything in the bowl and try turning it back on to speed one again and it wouldn’t work so I am very unhappy with KitchenAid. This was my first experience with KitchenAid. I’ve never had one before and now I did and I literally do not like it because their stuff does not work. If it’s cheap, it will not work if it’s expensive, you have a 50-50 chance of it working I will find a different brand of mixer to purchase. I will not purchase KitchenAid again I do love the fact that if you buy it at Sam’s Club, you can return it and get your money back or to get another item but I will not get another KitchenAid ever again.