Thank you for providing this information regarding our Herbal Essences Smooth Rose Hips Shampoo. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is something our Quality Assurance Team has been made aware of thanks to consumers like you and they are currently working to fix this by releasing enhanced products that will not result in these same issues. We'd like to assist you further so please give us a call at 1-855-236-3327 or email us through our Contact Us Page.