We’re so sorry to hear the chocolates weren’t fresh and appeared discolored, Pat. That’s definitely not the experience we want for our customers. We invite you to email us at consumer@hersheys.com and mention Case No. 11427014 so we can further assist. Thank you.

We’re so sorry to hear the assortment didn’t meet your expectations and was mostly Reese’s Cups. That’s definitely not the experience we want for our customers. Thank you for sharing this feedback—it’s very helpful and will be passed along to our team.

Hi, Darkene. We’re glad to hear you enjoyed the HERSHEY’S Christmas Assorted Chocolate Candy, and we appreciate your feedback about the mix. We’ll be sure to pass your comments along to our team as we continue reviewing our seasonal assortments. Your input truly helps us make our products even sweeter.

Hi, Elaine. We’re sorry to hear your assortment didn’t have the variety you expected. Our Christmas mix is designed to include a range of favorites, so we’ll be looking into this. Thanks for sharing your feedback!