Our apologies that you haven't gotten the results you expected after using Scotts Turf Builder Grass Seed Sun & Shade Mix. Cool night time temperatures and fluctuating temperatures will slow germination. Both excessive moisture and not enough moisture can inhibit seed germination. You can contact us if you would like to continue discussing this or if you want to know about our product guarantee. You can reach us at 888-270-3714.

We are sorry that you have experienced problems while using Scotts Turf Builder Grass Seed Sun & Shade Mix. Water is an important factor in successful seeding. The newly seeded areas must be kept constantly moist for weeks on end. Allowing the soil to dry out even for an hour during the critical germination phase can result in seedling death. This may require that you give the seeded areas a light watering two to three times a day for the first few weeks. After that, you will still need to keep the seedlings watered on a regular basis. The soil should feel moist like a wrung out sponge. Two "enemies" of newly seeded lawns are herbicides and lawn diseases. While you have very little control over the outbreak of a lawn disease, do make sure that no weed control or weed prevention chemical has been used in the area, as those products will also prevent or inhibit germination. When used on newly germinated lawns, herbicides will kill off the new grass. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience please contact us to see what can be done. You may visit our contact page by clicking on the following link http://tinyurl.com/7ag7a3n

We apologize for the issues you have encountered with your Turf Builder Sun and Shade Mix Grass Seed. This seed requires that temperatures remain regularly in the 60-90 degree range; the soil is not warm enough for seed germination until 2 weeks after regular 60+ degree temperatures. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please contact us to see what can be done. You may visit our contact page by clicking on the following link: http://tinyurl.com/mds8zo5

We are sorry that you have had problems while using Scotts Turf Builder Grass Seed Sun & Shade Mix. Generally, we recommend seeding in early autumn when soil temperatures are still warm and there is no danger of frost for at least a month. Temperature plays a critical role in seedling germination. Soil temperatures must be at least 55 degrees and no warmer than 75 degrees for your seed to germinate. If you sow your seed when the soil temperature is too hot or too cold, the seed will wait until ideal conditions are present. As long as you do not experience a sudden change in temperature after germination begins, you could still experience the great results you expected from our seed. One major "enemy" of a newly seeded lawn is herbicide. Make sure that no weed control or weed prevention product has been used in the area, as those products will also prevent or inhibit germination. When used on newly germinated lawns, herbicides will kill off the new grass. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience please contact us to see what can be done. You may visit our contact page by clicking on the following link http://tinyurl.com/7ag7a3n

We apologize for the inconvenience you’ve experienced when using the product. This particular product usually has a lot of success stories from users, but it is helpful when we get reviews like yours to help us produce quality product. For Cool Season grasses like Bluegrass, Ryegrass, and different types of Fescues soil temperatures must be at least 55 degrees (+12.7 Celsius) for grass seed to germinate and can take between 4 -21 days to see germination. Watering also plays a defining factor in germination. We recommend watering 1-2 times a day until germination is visible and then watering 1- 1 ½” per week as needed. Both excessive watering and not enough watering can slow down or even stop germination of the product. If you have any other questions or concerns please feel free to contact us at http://tinyurl.com/mds8zo5 and one of our representatives would be glad to assist you. We hope this issue has not caused you to lose faith in our product, as we use reviews like yours to maintain and improve the quality product that you and other consumers have come to know and love.

We are troubled that you did not achieve the results that you were expecting. This is not the experience that we want for our consumers. Please contact us using the information found by clicking on the following link http://tinyurl.com/mds8zo5 , to see what we can do for you.

We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 888-270-3714.