Hello C H, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future. 

I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us.

We&#39;re genuinely sorry to learn about the trouble you&#39;ve encountered. At VIZIO, we take great pride in ensuring our televisions are securely packaged to surpass industry standards, precisely to prevent any mishaps during transit. We encourage you to get in touch with the shipping company and the retailer from which you purchased the TV. They are well-equipped to assist you in filing a claim.<br /> <br />Rest assured, we&#39;re here to support you every step of the way. Once the issue with the shipping is sorted out, if you have any further queries or need help with your product, our support team is ready to assist you. You can easily reach us by visiting support.VIZIO.com and clicking on &#39;Contact Us&#39;. Or, if you prefer immediate assistance, the VIZIO Mobile app is at your service. Simply download the app, tap on &#34;Support,&#34; and then &#34;Contact Us&#34; to connect with us directly.