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Customer reviews for Member's Mark 10' Square Offset Umbrella with Sunbrella Fabric for
Member's Mark 10' Square Offset Umbrella with Sunbrella Fabric
4.5 out of 5 stars
stars248 ratings115 reviews
  1. 5 stars77% (191)
  2. 4 stars8% (21)
  3. 3 stars4% (10)
  4. 2 stars4% (10)
  5. 1 star6% (16)

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Showing 1-10 of 115 reviews
May 18, 2021
Lass
5 out of 5 stars review

Verified Purchase

Well Made Umbrella

This is a 2 person set up. Delivery was perfect and arrived undamaged. My husband and I were able to set this up in about an hour, with exception of filling sand in the base. Umbrella is beautiful! Base is extremely well made and heavy. Very high quality. The directions were ok-we were able to figure out everything. We love how much this covers our back deck, so paws and feet aren’t burned. We had to buy sand to fill up the 4 base parts. This was very awkward as the sand we purchased was very damp and difficult to funnel into the base pieces. We actually gave up as we were running out of time and just put 4 bags of sand to weight the base until we have more time. This is also a 2 person job as each of the 4 base pieces become very heavy, so fill the base pieces on top of the umbrella base. Once each base is jammed with sand you’re supposed to fill with water, so take your time and figure out where you’re keeping this umbrella as it’s very heavy and there are no wheels to move the umbrella and stand. The umbrella cover was cleverly made and fairly easy to put on.

Helpful?37B8SN008O5Y13966857769
Jan 21, 2023
B Culp
5 out of 5 stars review

Verified Purchase

Quality Cantilever Umbrella

We had the previous model - lasted over 5 years. Great quality and durability. Our new one has some upgraded designs like the handle that snaps into place vs tightening by turning - should be more durable. The tilt feature is nice. The base also has been improved for more wind resistance, etc. Very sturdy - hung some LED lights from the interior frame. NICE!!

Helpful?37B8SN008O5Y13966857769
reply from Product Manufacturer

Hello Valued Member, Thank you for the 5-star review. We are happy you are pleased with your purchase. Should you have any questions/concerns please feel free to contact our Customer Service Department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PT. Thank you, Jerome

Jul 5, 2021
Daniel G
5 out of 5 stars review

Verified Purchase

Great high quality large patio umbrella

Unbeatable deal on a high quality patio umbrella, the finish, fabric & materials feels sturdy and top quality, easy to assemble and use, comes with the base and the convenient umbrella cover which protects while the umbrella is not in use, for the price this accessories are fabulous, it will be at least $150 if should you buy it separately, the only hard is the preparation of the umbrella base which requires tons of sand and couple of hours to fill it up but it’s worth it for the assurance of a well secured patio umbrella, definitely would buy it again. No one can compete for the price and quality.

Helpful?37B8SN008O5Y13966857769
reply from Product Manufacturer

Hello Daniel G- Thank you for the 5 star review. We are happy you are pleased with your purchase. Should you have any questions/concerns please feel free to contact our customer service department at 1-888-690-9800 between the hours of 8:00am - 5:00pm pst.

Aug 10, 2021
G A
5 out of 5 stars review

Verified Purchase

GREAT VALUE! HIGHLY RECOMMEND!

The Member's Mark 10' Cantilever Umbrella is a very sturdy and durable outdoor umbrella. It is a neutral color and works well with all color schemes. The 10' provides great coverage for our patio needs. This is actually our second time purchasing one. We had the first one for over 5 years. No doubt it would have lasted much longer had it not been left open during an ice/snow storm. Even at that, the umbrella was still in good shape but the mechanism that opens and closes was destroyed.

Helpful?37B8SN008O5Y13966857769
reply from Product Manufacturer

Hello GA -Thank you for the 5 star review. We are happy you are pleased with your purchase. Should you have any questions/concerns please feel free to contact our customer service department at 1-888-690-9800 between the hours of 8:00am - 5:00pm pst.

Jul 7, 2024
GaryB
5 out of 5 stars review

Verified Purchase

MemberMark 10 ft Square Umbrella

It’s Big, well built, easy to assemble-1 person can do it but will be easier with two. Requires 5 bags of sand and after topping off water much easier to put in place with two people. Adjusts up and down, rotates, and tilts. I like it.

Helpful?37B8SN008O5Y13966857769
Oct 11, 2023
Anonymous
5 out of 5 stars review

Verified Purchase

10’ umbrella

The umbrella is great but the only thing that went wrong was it was damaged in shipping and the company is unable to provide a replacement part for our umbrella! Is there anything that Sam’s Club do for us?

Helpful?37B8SN008O5Y13966857769
Aug 7, 2021
Loretta
5 out of 5 stars review

Verified Purchase

Cantilever Umbrella

The most consuming part was putting the sand in the stand. The instructions for that were not there for how much sand was needed. Love that it covers the area I needed to cover and can move around to accommodate the sun during the day

Helpful?37B8SN008O5Y13966857769
reply from Product Manufacturer

Hello Loretta, Thank you for the 5 star review. We are happy you are pleased with your purchase. Should you have any questions/concerns please feel free to contact our customer service department at 1-888-690-9800 between the hours of 8:00am - 5:00pm pst.

Aug 13, 2020
Anonymous
4 out of 5 stars review

Verified Purchase

No Hardware Included!!

The umbrella is fine, however, there was no hardware included and Sam's had terrible customer service. Sam's would not send just the hardware and kept saying I could return the entire umbrella, but could not get the hardware. I ended up going to the hardware store to buy my own hardware.

Helpful?37B8SN008O5Y13966857769
reply from Product Manufacturer

Hello, we apologize for any inconvenience you’ve experienced and would like to help you with getting this issue resolved. Please call us directly at (888) 690-9800 Monday – Friday from 8 am to 5 pm PT, or by email at cs@sunvillahome.com.

May 20, 2023
KimL
4 out of 5 stars review

Verified Purchase

Some Workmanship Issues

This cantilever umbrella is quite nice. It is easily managed while moving it to the desired position. Filling it with sand was relatively easy but, after assembly, one of the ends keeps tipping over. It seems the plastic is slightly askew. Similarly, the cap that covers where the pole meets the base, does not sit flush. It's supposed to add a finished look but it just makes it look like it's cheaply made. Overall, it appears to be decent quality but we are a bit disappointed in the workmanship.

Helpful?37B8SN008O5Y13966857769
reply from Member's Mark

We appreciate the feedback on this umbrella, Kim. Please know if you are disappointed in this item it can be returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

May 10, 2021
Lizz
1 out of 5 stars review

Verified Purchase

Poor quality

Put together today and 1 of the main pieces that supposed to hold the umbrella out/open was broken. I’m so sad. What do we do now? It’s put together but can’t be used... and can’t be shipped back the way it is now.

Helpful?37B8SN008O5Y13966857769
reply from Product Manufacturer

Hello Lizz- We are very sorry to hear your order was delivered damaged. If you have not returned back your item, please contact our customer service department at 1-888-690-9800 between the hours of 8:00am - 5:00pm pst.