Near Christmas I make a lot of cookies and this mixer is the greatest. Sure beats the handheld mixer. While it is mixing the first ingrediencies I am measuring out the next. Love it.

I've had a KitchenAid mixer since 2003. My spouse bought this mixer as a Christmas gift. The first time I used it, the mixer stopped working after a few minutes and would not turn back on. I contacted KitchenAid and they helped me send the unit back and they sent me a new one. I got the second mixer out of the box and it never turned on. I returned the second mixer to Sams. The Customer Service rep at the store told me that "tons of these have been returned because they don't work." I'm puzzled and frustrated. Now having read reviews, it seems it is a known and large problem.

Purchased one for my wife for Christmas, the first one was dead on arrival, exchanged for another and now, 30 days later after being used lightly about 4-5 times, won't turn on. This is ridiculous, for a $400 mixer. I'm not just disappointed, I'm saddened that my wife was so happy about getting this and now she says she doesn't want another, or any more products from this company if it's going to be this unreliable.

The mixer is actually great. I was just disappointed that the 5.5 qt mixer bowl does NOT have the splash guard lid. There's nothing at all. I can order one, and am looking now, but i think people need to be aware of it ahead of time so they could also purchase one. You'd think Kitchenaid could at least include the splash guard for the bowl. That's one of the main things I was looking forward to. Everything else is great.

Purchased in April 2024. Used primarily for bread and cookie making. Today February 2026 the machine started to leak oil all over bread dough. I was making one loaf so the mixer should have handled it with no problem. Not over heated and mixer is used on a regular basis. Bought to replace small artisan mixer which I feel worked better from the start.

Good

Very disappointed in this mixer. My old 4.5qt had 400 watts of power. This one only has 325 and struggles to mix dough. The KitchenAid website doesn’t have this model. It has the 5.5qt with 500 watts.

Used it for about five minutes and then just quit. Went through the troubleshooting procedures and the motor never worked again ended up returning it.

Purchase did not have the dough hook or the spatula called Sam's club they told me to box it back up and bring it back. I had already got ride off the box. The last told me just put it in any box. She kept taking with others around her. Was very disrespectful.

I bought this in August 2023. I have used it about 20 times for making bread. Never over the recommended speed. Today it started grinding then quit. I finished by hand. This is the second of this model to do this but I did get several years of service before the previous one failed. Not a happy camper Sams!