This review is overdue by a month but I wanted to wait until I had the some other work around the pool area completed before I posted photos.
Before I start, a local builder quoted me over $35K for a gazebo build – with a start date of fall of 2023. I searched online and Backyard Discovery had some great looking products. We selected the 16x12 Barrington Gazebo.
First, the online purchasing experience easy and intuitive. (10/10)
I selected the assembly option which is performed by a company called Go Configure (more on that later).
Communication from Backyard Discovery was great and they were very clear and concise on delivery dates. (10/10)
The actual delivery was performed exactly as promised and they even placed the boxes in my garage for safekeeping. The boxes are huge so unless you have helpers, I recommend you clear a space in your garage or other covered area in advance of delivery and have them put it there for you (if you can). Our driver was awesome and called in advance of delivery and then could not have been more pleasant and helpful. I wish I remembered the company to give them props. (10/10)
Next, the assembly was scheduled through Go Configure. I read some pretty bad reviews online about them so I was worried. However, they scheduled the assembly a week or so after the gazebo was delivered and called me in advance to let me know a spot opened up earlier. I grabbed the opening. The folks at Go Configure were great with communication with both calls and texts. (10/10).
The assembly team showed up as promised early on a Saturday. A team of 3 men were in the crew. They moved the enormous boxes to the assembly area from my garage and proceeded to unbox and set up. I looked out the window and in an hour or so the frame was up. In another hour a large portion of the roof was in place. In less than 4 hours they had completed the assembly. This team was outstanding. They were highly skilled and had done this many times before. I can’t say enough good things about the team and my experience with Go Configure. We are in the DFW area, so we may just have a really great territory for the company. I can’t say how it works in other regions but if you get the crew we got, it will be a flawless experience. They never stopped until the job was done and done way beyond my expectations. (10/10)
We had a bunch of other expensive work done on our pool area before the gazebo went in but the amazing thing is that we are far more happy with the gazebo from Backyard Discovery than anything else done. I did put some pavers around the base supports to enhance the look a bit and installed a TV and ceiling fans but the gazebo construction made this a breeze. We get a ton of compliments and more importantly – a ton of use and enjoyment from the gazebo.
Thank you Backyard Discovery and Go Configure for making this dream a reality. There is not one thing that could have been done better – truly flawless.
By the way, this is not a paid review, we are a real family who randomly found Backyard Discovery online – I am as shocked as you may be that this went so perfectly.