We are very sorry about your experience, Rw. To restore the non-stick performance, we recommend soak the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. If you are still unhappy, please know you can exchange or return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We are sorry to hear about your experience, Jackle. Please know you can exchange or return the set for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have more tips for you to maintain the appearance and performance of the interior and exterior finish. 1) Use low to medium heat during cooking to prevent metal fatigue, warping, deformation, deterioration of the non-stick coating, chipping, and discoloration caused by high heat and thermal shock. 2) Allow the cookware to cool down to room temperature before washing. 3) Never use hard objectives onto the surface of cookware. 4) Avoid exposing it to direct open flames.

We're so glad you are enjoying the cooker, Nanadinana! Thanks for the great review!

Please contact Member Support at (888) 301-0332, Erin, and we'll do our best to make this right for you.

We're sorry to learn your delivery never arrived, Mary Allen. Please contact Member Support at (888) 301-0332 and they can assist you with your order.

Our cookware features dual-riveted cast stainless steel handles specifically designed to remain cool and comfortable during cooking. However, it’s important to note that metal handles can become hot due to its nature when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat.

We appreciate your feedback on the lid and great rating, Kathy!

We're sorry to learn your cooker has a scratch, Purple. Ceramic cookware will scratch so it is important to remember to use wooden or silicone utensils and to place it in a protective pad while storing. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.