We're sorry for this experience, Tweety. Our cast stainless steel handles are designed to remain cool and comfortable during cooking. However, please note that metal handles can get hot in the oven or during extended cooking at very high temperatures. We recommend using potholders when removing pots and pans from the oven and cooking on medium heat.

We're sorry to learn you are unhappy with your purchase, Sarjab. Fortunately, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime. If you need assistance, contact Member Support at (888) 301-0332. Please note, it is always recommended to use a potholder when handling metal handles as the high temperatures will make them hot.

We're sorry for this experience, 1232. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are a few more care tips: 1) Use it on low to medium heat consistently. 2) Prevent sudden temperature changes (thermal shock) on the cookware and lids. 3) Ensure it cools to room temperature before washing. 4) Hand washing recommended although dishwasher safe. If you are still unhappy you can return the set for a full refund with the Member's Mark 100% Satisfaction Guarantee.