We are sorry for your experience, Rose. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, we have some tips for you to care and use this cookware set. 1) Always use low to medium heat. 2) Allow the cookware to cool to room temperature before washing. 3）Avoid sudden temperature changes (thermal shock) with the cookware and lids. 4) Hand wash recommended though dishwasher safe.

Thank you for the great rating and feedback, Chi. As a reminder, we do not recommend using metal utensils that can damage or scratch the surface. Also, please store your cookware carefully, avoiding direct contact with metal or sharp objects.

We are sorry you are unhappy with the cooker, mustang. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee. Here are the important tips for you to protect this pan. 1) Always cook on low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended although dishwasher safe. 4) Avoid sudden temperature change ( Thermal Shock ) on the pan and lid. 5) When using gas, keep the open fire just touching the bottom of the pan and avoid the open fire climbing onto the cooker walls.

Please keep in mind that metal handles can become hot when exposed to high oven temperatures or prolonged cooking. For your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat.