Hi Taylor, thanks for notifying us on this. Could you perhaps reach out to us and tell us a bit more about what happened here? We'd like to see what we can do for you. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.

Hi there, Thank you for sharing your feedback with us. We are sorry to hear about this inconvenience. If you have any questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi, Thanks for reaching out to us regarding the OneBlade replacement blades. We are very sorry to hear of your experience, how disappointing that a new blade was already broken in the packaging and previously they have not lasted long. The replacement blades are aimed to be durable and be replaced approximately every 4 months. We suggest whilst cleaning, to avoid tapping the product or blade against a surface to remove hairs and water, as this may cause damage to the product and blade. We'll be more than happy to take a closer look at the problem for you and check the available options. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi,​ ​ We're sorry to hear about your dissatisfaction with these blades. There are a some ways to improve their performance, one of which is to make sure the blades are properly cleaned after each shave. Turn your OneBlade on and rinse the blade and comb(s) with lukewarm water. If the attachments need to be cleaned more thoroughly turn the OneBlade off, take off its attachments and wash them under a tap. We'd also like to note that the lifetime of the blade of your Philips OneBlade depends on the volume and density of your hair as well. For hard or long hair, the blade can wear out quicker than for soft and/or short hair. ​However, it is indeed recommended to switch the blades every 4 months for optimal results if used regularly. ​ If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. ​ ​ Hope to speak to you soon!​ ​ Kind regards,​ Philips Consumer Care