Hi there, thank you for reaching out to us. We'll need to go over a few things with you. Have you downloaded the LG ThinQ App? If you have not please do so. On the other hand, if you have already you need to log out of your current ThinQ app account. 2. After logging out, set your language and region as below on the login page. “Region/Language ”(e.g. USA/English) and language from the list of the selected region and language settings. Go to the settings menu>all settings>general then select locations>ok then change the country to US. The LG TV will restart, and then you should have full access. Here is a quick tutorial for reference: http://spr.ly/6429rQBox. ~Tanisha

We appreciate your fantastic review and are delighted to hear that you had a seamless shopping experience with us! Our team works diligently to ensure that our products meet your expectations and are delivered promptly. Thank you for choosing LG, And we can’t wait to serve you again in the future! ~Tanisha

Thank you for sharing your experience with us! It's great to hear that the 43" LG smart TV caught your attention with its exceptionally clear picture quality. While it may have been too big for your intended location, we're glad to hear that you found a suitable alternative with the 32". If you have any questions or need assistance in the future, please don't hesitate to reach out to us privately on Facebook or Twitter (X) by mentioning @LGUSSupport. We would be delighted to assist you!

Hey there. We can help you turn off the cursor on your LG Magic remote. To disable or hide the cursor on your device, you need to access the "General" or "Additional Settings" options in your settings. Scroll down to find the "Cursor" or "Pointer" settings within the menu. Once you locate it, select the option to access the settings. Within the "Cursor" or "Pointer" settings, you should be able to find an option to turn off or hide the cursor. For more questions, private message us on social media @LGUSSupport. We are just a DM away! ^David