Purchased in June but already sagging & I have been rotating it too. Now it is sagging on both sides. Tried to file a warranty claim, there is a fabulous 10 yr warranty however, there are so many loopholes in the warranty it's worthless to me. For some reason I have to prove I bought the mattress although my invoice is on file by providing a pic of a law tag. That is a paper tag on the side of the mattress which of course I removed. Could hear the paper crunching when using the mattress. So I was told I could use a tag on the bottom of the mattress. I looked and it doesn't exist, I did not remove it and have never looked at the bottom of the mattress. It was delivered and placed right side up on the bed, I never saw the bottom. I wasted my money & cannot recommend this mattress. Beware if you plan to purchase & be sure to check out the warranty requirements.

[This review was collected as part of a promotion.] Sleep is undeniably one of the most crucial elements of our daily lives. It not only recharges our mental batteries but also plays a pivotal role in physical health. Investing in a mattress is akin to investing in overall wellness. The Stearns & Foster Reserve Firm Pillowtop, upon rigorous testing and personal experience, emerges as one of the best contributors to this nightly rejuvenation. Design & Build Starting with its design, it's evident that there's an unmatched commitment to craftsmanship. The aesthetic appeal of the mattress, combined with its high-quality construction, immediately speaks to its luxury lineage. One can feel the seamless combination of the firm foundational support and the soft, cushioning embrace of the pillowtop. Sleep Experience From the first night of rest, there's a palpable difference. The firm core ensures that there's no unnecessary sinkage, which can often lead to spinal misalignment and result in discomfort or long-term issues. This is particularly beneficial for those who have historically suffered from back problems or for those who prefer a supportive surface. However, firm mattresses can sometimes be a bane for those seeking comfort. This is where the genius of the Reserve Firm Pillowtop shines. The pillowtop layer, luxurious and plush, offers a gentle embrace to the sleeper. It cushions the body's pressure points like the shoulders, hips, and knees. This means that while the mattress is firm, it doesn't feel like sleeping on a board. The perfect equilibrium between support and comfort is truly noteworthy.

My mom and I both purchased mattresses through Ashley, thinking we just bought the best mattress on the market and for our price range. Wow were we wrong!! We filed claims and they offered us replacements which we accepted. Once receiving them, we discovered they were worse quality than our previous model. So over the next 6 months plus, they kept "replacing" our mattresses until I told them we are done rearranging our lives and house for more deliveries. They have done nothing to compensate us except to threaten with sending more mattresses. Please do not spend the money you will be wasting it! This is not what craftsmanship looks like!

I love this mattress, and so does my back! I had back surgery and it's so hard to find a soft AND supportive mattress. I usually get either soft and not supportive, or too hard of a mattress that doesn't conform to my body. This mattress is the perfect mix between soft and supportive. The memory foam is immersive enough to cradle my body, but the coils catch my body so I don't sink and throw my body out of alignment. It's worth it!

I've never bought a high end mattress. I bought this without shopping around. I laid down on it at the store and didn't want to get up. I still feel that way 7 months later and I look for any excuse to be on my mattress. My body never hurts after I wake up. All friends and relatives who come over lie down on it to see what I mean, and they don't want to get up. From a health perspective, no achy joints and able to sleep comfortably through each night have made this purchase worth while.

So comfortable, I don't sleep well usually not past 4am. But since I replaced my mattress with this one I've been sleeping till 5-6 am. And my body feels more rested. I am a customer not paid to write this. I have MS and this bed has made a very big difference. You won't sleep warm on it. It's worth the investment.

On 09/10/22 I purchased a Sterns & Foster "handcrafted" Lux Estate Hybrid Pollock King size mattress. I purchased the expensive mattress because it's promoted as premium brand with a "sleep worry-free for a decade" 10-year warranty. I also liked the 90-day sleep trial as I have a back injury and needed to make sure my back could tolerate the new mattress. Turns out I loved it. I loved it so much I convinced my parents to buy one of their own. Fast forward to 04/10/23. (Just a little over 6 months later.) The work that the "master craftsmen" did to stitch the mattress cover was coming apart. I filed a warranty claim and was emailed a response that tells me physical abuse and damage including cuts and tears to fabric aren't covered. First off, the mattress wasn't abused, and it wasn't a cut or a tear - the stitching was coming apart at the seam in multiple areas. When I called customer service at (800)697-3249 I was told there's nothing that could be done and was refused transfer to a manager because "the decision had already been made". This is not the answer I expect from a representative of a high-end product. Honestly that's the worst answer a customer service representative can tell someone who is having problems with any product. I purchased this mattress based on the reputation of Sterns & Foster. I told the rep that I was considering finding every single website I can that advertises this mattress to leave negative reviews because the Sterns & Foster website specifically sells this product with the marketing that it is "stitched to perfection". He told me if that's what I feel like I should do - then I should do it. I let him know that I would contact the corporate office first and give Sealy another chance to resolve this concern with my mattress. I'm really surprised that Sealy would treat customers in this manner. I took a chance buying an expensive mattress because I believed that premium products are better made and I also believed that I wouldn't have any issues, now that I do it's quite disappointing. Worse than disappointing, the marketing is deceiving when the website says that the 10-year limited warranty covers "all parts of the mattress". Fast forward and I feel like I am becoming The Princess and the Pea. After writing a letter & complaining directly to the corporate office my issue was sent to the warranty escalations team who authorized replacing the mattress. On May 18, 2023 a new king size Sterns & Foster mattress was delivered to my home and the other taken away. From the first night I could tell that the new mattress did not compare to the old one in any way. I wanted to give it a little time to see if my partner also felt the same way. I checked the website and realized that the Lux Hybrid doesn't even come in the Pollack or in cushion firm anymore - just soft, medium, and firm. I never received any sort of receipt or invoice from Sterns & Foster telling me what my replacement is, but the sleep quality is nowhere near what I was used to on the previous mattress. I absolutely LOVED the first mattress and If I had ANY idea that I would be sent a completely different replacement I would have sewed the stitching that was coming apart myself rather than send it back! After reviewing the website lately, I find the new Lux Hybrid mattresses don't have the row of microcoils that the first did when I ordered it last November and I believe this is the reason it feels so different to me - because it is made fundamentally different now. I am really surprised that the warranty escalations team would not warn me of the changes to the models before offering to replace the other. I feel like I am stuck between a rock and a hard place as the delivery personnel told me that the mattress they took away would be shredded. What a waste! Other than the stitching issue it was a perfectly good mattress and one that I would much rather have than the new one that Sealy sent. And it's not just that the replacement mattress is firmer; I can feel every time my partner moves, and its hotter - I have to kick the covers off at night when I am overheating. The other one simply had a stitching issue. Now Sealy has told me there's nothing else they will do as they claim the replacement mattress sent was identical to the first. What a cheap rip-off. I even purchased a new queen-sized Sterns & Foster mattress for my guest bedroom when Sealy stepped up and said they would replace the first. I wish I would've waited, I now believe Sealy has no intention of treating their customers right.

[This review was collected as part of a promotion.] First off, I have to comment on the design. The mattress itself is just so beautiful I almost didn't want to cover it with a sheet! It's this beautiful blue and has a fun design on it. The material they used is also very soft. Now on to the mattress itself. The mattress was so comfortable! I wasn't sure if it was going to be too firm for me, but the medium was absolutely perfect. I felt like Goldilocks when she found the "just right" bed I slept like a baby (with 3 kids that's always a plus) and woke up without any weird kinks in my neck or any discomfort. I would absolutely recommend this bed!

I knew this would be the best mattress in the store, but was I willing to fork over what it cost? Took me 4 years to be completely fed up with current mattress and take the jump. I should have done it sooner- first night on the mattress was unexpected comfort. Rested in the morning, very few turn overs in the night. No back pain and no stiffness. I have the firm, but it is more like a medium and it's perfect. It does have a chemical smell that I expect to go away soon- I don't care- it's a great mattress.

[This review was collected as part of a promotion.] I received this Stearns and Foster Reserve Firm Pillowtop mattress for free to test out and review. This is my first experience with this brand, but it won't be my last. We absolutely love this mattress! It is very thick and I do plan on buying some deep fitted sheets, but that's not a big deal. Because it's so tall, it is able to offer much support. It's firm, but the pillow top offers just enough softness to be very comfortable. I'm a side sleeper and my husband sleeps on his stomach, we both have been sleeping great on it. A good night sleep is so important and comfort makes all the difference. We have owned mattresses from other big brands, but this one is by far our favorite. Even the material of the mattress feels luxurious and is attractive. It's obvious thought and detail went into making it. It was also a very easy and painless delivery. The service sent many updates and the delivery drivers were very kind. I will definitely be recommending this mattress to friends and family looking for a new one.