[This review was collected as part of a promotion.] My experience was unexpected. I ordered on July 4. A month later I received notice that my mattress would be delivered the next day. I was thrilled. The next day I received a call telling me that my mattress was ruined by a lift truck. So I expected that Sterns and Foster would jump on it and rush a new replacement. A month later I hadn't heard from them, not even and I'm sorry. Then I started calling and calling. They have a computerized operator that that can't answer anything, when you ask for a real person it takes three requests to get someone. Then you go on hold for twenty minutes and then they transfer you, guess what more than twenty minutes. After six weeks I get connected to their escalations team which is very good at not telling you what is going on and when to expect my purchase which was fully paid for a month before. On Sept 28 my mattress finally came without one word from the factory nor even an " I'm Sorry". Well even though I love my new mattress, I guess I'm the only one who will say , "I'm Sorry" that I didn't cancel six weeks ago. Sincerly, Phil

Our previous mattress which we loved was Stearns and Foster. After 9 years of using it without sanginess or any other issues we decided to replace it, just because of its age. Considering our previous experience replacing our old mattress with Stearns and Foster mattresses was a blind choice that we felt confident about. Compared to our previous mattress there was a clear difference in quality even before we slept on it, e.g. there were multiple long hanging threads left over from the manufacturing process. We did not think much of this at first, after all a hanging thread is a hanging thread. Now our biggest problem, less than 3 months after purchase, one side sagged so much that it is uncomfortable to sleep on. Turning during sleeping feels like you are going uphill. We had to rotate the mattress 90 degrees to circumvent this issue. Now after close to a year and half turning the mattress is not helping. Maybe this mattress was a one off and maybe not. Probably if I reached out to Stearn and Foster they would replace it, but at this stage we decided to move on because they lost our trust. We just purchased a new different brand mattress today. Sadly, this was a disappointing experience. We loved our first mattress, we wish our second Stearn and Foster mattress was just as a good.

I just purchased an SF through mattress firm. I am so disappointed, especially for the high cost. I struggle with back pain, and this mattress sinks in the middle. My husband and I feel ourselves rolling into the center. This should provide far more support than it does.

[This review was collected as part of a promotion.] So far we have had our bed a few weeks. We love it. Its comfortable, not hot, and looks great. Our previous bed was a Sterns & Foster; I wanted a high end bed with amazing comfort and it was and lasted a very, very long time. When I got the previous mattress the warranty was 20 years I think, and when they took it away it was like new. There was no sagging, no marks (due to the mattress pads), nothing wrong - just time. We decided to give it a go again. We are very pleased with everything. Delivery was great and the delivery communication.

[This review was collected as part of a promotion.] We purchased this mattress because we loved our previous Stearns and Foster mattress. We found the new mattress to meet our previous expectations of high quality and comfort.. It is well made and delivery was professional and easy to schedule.

Finally found a mattress that does exactly as it advertises. My husband & I both suffer from shoulder & neck pain. We've struggled to get that perfect mattress without success. Well that's over !! So comfortable, slept like babies & woke up pain free. So happy we made this purchase. And delivery was quicker than estimated.

[This review was collected as part of a promotion.] I could never imagine that a mattress could make such a difference. I have been experiencing the best sleep ever. My body has rejuvenated and I wake up with no pains or aches of any kind. What's there not to love!?

Why are mattresses made so thick? It makes them too heavy. I have a king size mattress and I can barely tuck my sheets. Even my husband couldn't believe how heavy the mattress is. I used to be able to flip my mattress myself. Now I woukd need 4 stong men to do it. I think this should be considered when designing this product.

[This review was collected as part of a promotion.] We have only had the bed for 1 week but so far it is living up to our expectations. I'm a side sleeper and I haven't had any trouble with my shoulder like I did with my previous bed. The only concern was that it took a few weeks to get it because of the delivery schedule. Otherwise, the delivery went well. The delivery men were very personable and professional.

[This review was collected as part of a promotion.] This is a great bed, so easy to get to sleep and no waking up in the nite with pressure point soreness. No back aches in the morning, either. Really nice mattress, I'd buy it again in a minute. Delivery guys were great, in and out in no time and they arrived early--nice!