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Stearns & Foster Lux Estate Pillow Top Mattress, Available in Firm, Medium, and Soft

After 3 years of owning the mattress it's feels like my hips are sagging down in to the springs

stearnsandfoster.com

It is so comfortable, it's like heaven or on a cloud . Best ever in my 64 yrs in life ...

The Best Mattress I have ever had !

Provides restful therapy for back issues, pleasure to wake up feeling so relaxed!!

Excellent quality!

Very comfortable nice restful night's sleep. Thank you

Stern's & Foster Firm Pillow Top

Very comfortable.great support for me and wife.side and back and stomach sleepers.

Awesome

My sleep has already improved and I no longer wake up with a sore back.

Made the right choice

Woke up refreshed and ready to start the day. No aching bones or soreness.

Best sleep we have ever had. Wish we had gotten it long ago.

By far the absolute worst customer service experience that I've ever had. I ordered a Lux Estate PT Firm, based upon other reviews and the Stearns & Foster telephone sales reps recommendation. Everyone was saying that "even though it's designated "Firm-It's more like a medium". Well that couldn't be further from the truth. It is as hard as a rock. I've been trying to initiate a return/exchange for almost a month, and have gotten nothing but grief. The returns dept tells you one thing, the sales dept tells you another. I've after dozens of calls, and at least 12 hrs total spent communicating with reps from both departments. I still have not gotten any resolution. Meanwhile, my back is broken from sleeping on this slab of rock they call a bed. I couldn't be more miserable. NEVER AGAIN! Next step will be to call Wells Fargo and dispute the transaction.

If I could give ZERO stars, I would!

[This review was collected as part of a promotion.] i really enjoy my stearns and foster lux estate mattress. i sleep great with this new product. The only problem that i had with this whole process was not being able to get in touch with your customer service dept.

Sad