We're so sorry to hear our FlossAction brush heads don't last as long as you'd expect, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. We expect our brush heads to last around 3 months, which is when we suggest changing them. So that we can help you further, please give us a call at (800) 566-7252.

We appreciate your feedback, Andrea, and we're sorry for this experience. Our replacement brush heads should still come with the colored rings to help you distinguish them. Since our products go through so many quality checks to ensure they reach you in perfect condition with all their components, we'd like to learn more and try to make this right for you. Please give us a call at (800) 566-7252.

Your loyalty and satisfaction are very important to us, so we're sorry you're unhappy with the colored rings being gone. We transitioned to laser-printed icons on our Oral-B power brush replacement heads. Be assured, though, that the composition and design of the actual brush head hasn't changed. You're welcome to call us at (800) 566-7252 for any assistance.

Sue, we're so sorry to hear you didn't receive all your brush heads, and would like to help. We recommend reaching out to Sam's Club once again, as they can offer you the best assistance with your order. When you have a chance, please give them a call at 1-888-746-7726.