We are sorry for your experience, Rose. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, we have some tips for you to care and use this cookware set. 1) Always use low to medium heat. 2) Allow the cookware to cool to room temperature before washing. 3）Avoid sudden temperature changes (thermal shock) with the cookware and lids. 4) Hand wash recommended though dishwasher safe.

We are sorry about your experience, ROBIN. We suggest seasoning to create a temporary oil layer that supplements the coating’s non-stick properties and extends the life of your set. 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy you can return the set for a full refund with the Member’s Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

Our cookware features dual-riveted cast stainless steel handles specifically designed to remain cool and comfortable during cooking. However, it’s important to note that metal handles can become hot due to its nature when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat.

We're sorry to learn your delivery never arrived, Mary Allen. Please contact Member Support at (888) 301-0332 and they can assist you with your order.

We are sorry for this experience with the cooker, Stuart. A deep cleaning can help restore its performance. We recommend soaking the surface overnight in hot, soapy water and then thoroughly washing it the next morning.To maintain the superior nonstick performance of your cookware, we suggest the following tips: 1)Always cook in LOW TO MEDIUM HEAT, to avoid metal fatigue, warping, deformation, non-stick coating deterioration, chipping, and discoloration caused by high heat and thermal shock. 2) HAND WASHING RECOMMENDED though DISHWASHER SAFE. 3) Always cool down the cookware to room temperature before washing it to avoid any damage to the nonstick surface. 4) Also, we advise not allowing the open fire to climb on the wall. If you are still unhappy, please know the cooker can be returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.