We’re sorry for your experience, Arlene. You can restore your ceramic pan’s non-stick performance by seasoning it with these steps: 1) Clean and dry the pan thoroughly to remove all moisture and residue; 2) Heat the pan on low, then switch to very low heat and coat the inner wall evenly with a thin layer of heat-resistant oil (e.g., rapeseed or corn oil—avoid olive oil, which oxidizes easily); 3) Keep it on very low heat for 1–2 minutes to let oil seep into the coating pores, then turn off the heat and let the pan cool fully; 4) Pour off excess oil and wipe away surface oil (no full cleaning needed). The non-stick function will recover gradually with subsequent use. If you are still unhappy with the cooker, please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

We are sorry to hear about your experience, vg. To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, we have some important tips for you to care this set. 1) Always cool down to room temperature before washing. 2) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 3) Avoid hard objectives on the cookwares and lids. 4) Avoid using open flame and keep the open flame only touch the pot bottom even use. Please know all Member's Mark items carry a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

Thank you for the great rating and feedback, Chi. As a reminder, we do not recommend using metal utensils that can damage or scratch the surface. Also, please store your cookware carefully, avoiding direct contact with metal or sharp objects.

Please keep in mind that metal handles can become hot when exposed to high oven temperatures or prolonged cooking. For your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat.