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Stearns & Foster Lux Estate Tight Top Mattress (Available in Medium and Ultra Firm)

Everything great so far! Product made very well. Delivery service - Excellent!

The mattress sleeps great from the first night.

stearnsandfoster.com

Woke up refreshed and ready to start the day. No aching bones or soreness.

Best sleep we have ever had. Wish we had gotten it long ago.

By far the absolute worst customer service experience that I've ever had. I ordered a Lux Estate PT Firm, based upon other reviews and the Stearns & Foster telephone sales reps recommendation. Everyone was saying that "even though it's designated "Firm-It's more like a medium". Well that couldn't be further from the truth. It is as hard as a rock. I've been trying to initiate a return/exchange for almost a month, and have gotten nothing but grief. The returns dept tells you one thing, the sales dept tells you another. I've after dozens of calls, and at least 12 hrs total spent communicating with reps from both departments. I still have not gotten any resolution. Meanwhile, my back is broken from sleeping on this slab of rock they call a bed. I couldn't be more miserable. NEVER AGAIN! Next step will be to call Wells Fargo and dispute the transaction.

If I could give ZERO stars, I would!

[This review was collected as part of a promotion.] We had a 20yr old pillow top that we could flip and were very hesitant to jump into the new mattress market. Very worried about too much foam and heat. We did a lot of investigating and felt that Stearns & Foster had a product we could embrace. It has only been a week but the change over has been very flawless. We are both very comfortable and can tell the quality of the mattress is high end. Hopeful we will continue to be happy for many years.

Rest easy!

Customer reviews for Stearns & Foster Lux Estate Tight Top Mattress (Available in Medium and Ultra Firm)