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Member's Mark Garden Hose Reel Cart with Steel Basket

Great guts hose reel, but they should have made the handle with a bearing that spins when winding up the hose.  Bad design without spinning handle on grip.

Poor design

Love it

Nice

Hose reel

Cart

Excellent

Love it, should have bought sooner.

Very well built

Sturdy hose cart

I am unable to assemble the Hose Reel due to damage while in the box. The reel has several dents, which I overlooked continuing to assemble the unit.
Unfortunately, at the point the handle is placed onto the Hose Reel cart the assembly proved impossible. The handle was also part of the damaged pieces. The poles that are supposed to match and slide/lock onto the cart are bent more than 2" (inches) outside of the cart receiving poles.
I followed the very simple document inside the box to contact the phone number if parts missing or damage. The only option provided when calling the number is to send an email, which I did. From this email, I received a response to send an email to a different address....which I did.
This is  the current status. 
I have an unusable "new" hose reel cart.

Damaged - unable to repair/replace

We purchased the hose reel listed at $57.40 so we purchased 4 of them. We were charged $99.99 for each and ask for a refund but Sams Club said they were on sale at that price but it didn't say it was on sale or a sale ending date so we ask for a refund of the difference but they have not done anything about it after we contacted customer service and talked to management and they haven't responded back as of yet. We even showed them the picture that was listed on there online site showing the price of $57.40. But they still won't do anything about it. The check out even showed it any $57.40.

Poor customer service and response

Customer reviews for Member's Mark Garden Hose Reel Cart with Steel Basket

Member photos