BUYER BEWARE unless you have money to just throw away. This is the worse performing mattress I have ever owned manufactured in a Stearns and Foster.brand. I purchased a Queen and a king to replace older mattresses 4 months ago and have regretted it ever since. There is not any support in it. When you sit or lay for just a short period of time it bottoms out giving you NO support there. Forget about a good night sleep because it is not going to happen with this mattress. Neither my husband or myself are large people. Getting up in the mornings with back pain and not rested since a few hours is all either of us can take on this mattress does not make for a good day. I have a medical condition that makes getting enough sleep crucial to daily function. This issue with this mattress goes beyond "break in" condition. You feel like you are in a hole all the time. I guess buying a new model mattress is like buying a new model car, you don't do it! Wait until enough complaints are made that the manufacturer makes the corrections necessary to manufacture a reliable quality product before you make a purchase. I feel like a crash dummy for mattresses in the testing phase!! Unfortunately I DO NOT have anything good to say about this mattress. For the money spent I expected quality from Stearns and Foster as I always have. I only gave it one star because that was the lowest I could rate it.

[This review was collected as part of a promotion.] This mattress is very comfortable. It is quite tall and very heavy. When it arrived we thought it had a box spring built into it. But it did not so we decided to use our box spring. So our bed is pretty tall, a lot taller than our old one. I am about 5'5 and have to kind of hop in the bed. But I'm sure that will go down some in a short time. The mattress has a pillow top that is very thick and comfortable.

We bought a very expensive mattress to support our backs and to relieve discomfort we were having. It made some improvement but advice from a physical therapist to place a pillow between our knees did much more good. Now after a little over a year, depressions are developing where we sleep with a ridge in the middle. A service technician came out to evaluate it and made measurements along the ridge so found no problem. You can clearly see the depressions even with a comforter on top. Also, the sides are beginning to roll down. This is not the quality I would expect from a mattress in this price range.

[This review was collected as part of a promotion.] This mattress put that thing (to call it a mattress would be a insult to this one)I was sleeping on to shame. It's like sleeping on a cloud. From the pretty blue color to the way your body sinks in what is there not to love.

I spent over $3500 for the pillow top firm and it has been the worst investment I have ever made. I am a single person and with one person sleeping on the mattress, it is hard to sleep all over the mattress to even out the pillow top sinking. Now the pillow top sinks in one area that I sleep and is very lumpy. I wake up hurting every morning. Now I will be trashing my investment when I can and going back to Beautyrest probably. I had a beautyrest mattress for 9 years before finally buying a new one. Losing over $3500 is a big hit.

[This review was collected as part of a promotion.] I've really enjoyed the feel and comfort of this bed except for a big flaw. It's the buttons riddled throughout. They just don't let me or my partner truly enjoy the pillow top mattress. They are hard and when tossing or turning in bed we sink into them. The only relief has been adding a comforter and blanket over the bed but then we feel that defeats the purpose. Other than that, yes the bed is is super luxurious feeling and looking. I missed the bed on a vacation but when I got back to my bed I turned over and felt the jab of the button on my side and I remembered how this mattress is close but not there yet. At least with the pillow top version.

[This review was collected as part of a promotion.] Sleep is undeniably one of the most crucial elements of our daily lives. It not only recharges our mental batteries but also plays a pivotal role in physical health. Investing in a mattress is akin to investing in overall wellness. The Stearns & Foster Reserve Firm Pillowtop, upon rigorous testing and personal experience, emerges as one of the best contributors to this nightly rejuvenation. Design & Build Starting with its design, it's evident that there's an unmatched commitment to craftsmanship. The aesthetic appeal of the mattress, combined with its high-quality construction, immediately speaks to its luxury lineage. One can feel the seamless combination of the firm foundational support and the soft, cushioning embrace of the pillowtop. Sleep Experience From the first night of rest, there's a palpable difference. The firm core ensures that there's no unnecessary sinkage, which can often lead to spinal misalignment and result in discomfort or long-term issues. This is particularly beneficial for those who have historically suffered from back problems or for those who prefer a supportive surface. However, firm mattresses can sometimes be a bane for those seeking comfort. This is where the genius of the Reserve Firm Pillowtop shines. The pillowtop layer, luxurious and plush, offers a gentle embrace to the sleeper. It cushions the body's pressure points like the shoulders, hips, and knees. This means that while the mattress is firm, it doesn't feel like sleeping on a board. The perfect equilibrium between support and comfort is truly noteworthy.

This mattress is hot and well, saggy. I am not that large but if I lie in the middle of the bed, I create a 4-6 inch impression which makes movement hard. I guess it is the memory foam that does that since it was not apparent at first. I have had a few back surgeries and need more support to keep my back in alignment.

On 09/10/22 I purchased a Sterns & Foster "handcrafted" Lux Estate Hybrid Pollock King size mattress. I purchased the expensive mattress because it's promoted as premium brand with a "sleep worry-free for a decade" 10-year warranty. I also liked the 90-day sleep trial as I have a back injury and needed to make sure my back could tolerate the new mattress. Turns out I loved it. I loved it so much I convinced my parents to buy one of their own. Fast forward to 04/10/23. (Just a little over 6 months later.) The work that the "master craftsmen" did to stitch the mattress cover was coming apart. I filed a warranty claim and was emailed a response that tells me physical abuse and damage including cuts and tears to fabric aren't covered. First off, the mattress wasn't abused, and it wasn't a cut or a tear - the stitching was coming apart at the seam in multiple areas. When I called customer service at (800)697-3249 I was told there's nothing that could be done and was refused transfer to a manager because "the decision had already been made". This is not the answer I expect from a representative of a high-end product. Honestly that's the worst answer a customer service representative can tell someone who is having problems with any product. I purchased this mattress based on the reputation of Sterns & Foster. I told the rep that I was considering finding every single website I can that advertises this mattress to leave negative reviews because the Sterns & Foster website specifically sells this product with the marketing that it is "stitched to perfection". He told me if that's what I feel like I should do - then I should do it. I let him know that I would contact the corporate office first and give Sealy another chance to resolve this concern with my mattress. I'm really surprised that Sealy would treat customers in this manner. I took a chance buying an expensive mattress because I believed that premium products are better made and I also believed that I wouldn't have any issues, now that I do it's quite disappointing. Worse than disappointing, the marketing is deceiving when the website says that the 10-year limited warranty covers "all parts of the mattress". Fast forward and I feel like I am becoming The Princess and the Pea. After writing a letter & complaining directly to the corporate office my issue was sent to the warranty escalations team who authorized replacing the mattress. On May 18, 2023 a new king size Sterns & Foster mattress was delivered to my home and the other taken away. From the first night I could tell that the new mattress did not compare to the old one in any way. I wanted to give it a little time to see if my partner also felt the same way. I checked the website and realized that the Lux Hybrid doesn't even come in the Pollack or in cushion firm anymore - just soft, medium, and firm. I never received any sort of receipt or invoice from Sterns & Foster telling me what my replacement is, but the sleep quality is nowhere near what I was used to on the previous mattress. I absolutely LOVED the first mattress and If I had ANY idea that I would be sent a completely different replacement I would have sewed the stitching that was coming apart myself rather than send it back! After reviewing the website lately, I find the new Lux Hybrid mattresses don't have the row of microcoils that the first did when I ordered it last November and I believe this is the reason it feels so different to me - because it is made fundamentally different now. I am really surprised that the warranty escalations team would not warn me of the changes to the models before offering to replace the other. I feel like I am stuck between a rock and a hard place as the delivery personnel told me that the mattress they took away would be shredded. What a waste! Other than the stitching issue it was a perfectly good mattress and one that I would much rather have than the new one that Sealy sent. And it's not just that the replacement mattress is firmer; I can feel every time my partner moves, and its hotter - I have to kick the covers off at night when I am overheating. The other one simply had a stitching issue. Now Sealy has told me there's nothing else they will do as they claim the replacement mattress sent was identical to the first. What a cheap rip-off. I even purchased a new queen-sized Sterns & Foster mattress for my guest bedroom when Sealy stepped up and said they would replace the first. I wish I would've waited, I now believe Sealy has no intention of treating their customers right.

So comfortable, I don't sleep well usually not past 4am. But since I replaced my mattress with this one I've been sleeping till 5-6 am. And my body feels more rested. I am a customer not paid to write this. I have MS and this bed has made a very big difference. You won't sleep warm on it. It's worth the investment.