Hi Pam,It’s unfortunate to hear of the issues that have caused you to return your Q60CD TV. Your experience is important to us and will be shared with our product team. In regards to credits, please follow up directly with Sam's Club for assistance in correcting this situation. We hope your issue is resolved in a timely manner. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.~ Samsung Specialist

Rlschmeichel,Please know you are leaving a review and 1-star rating for the 55" Q60CD TV, but we are sorry to hear of your experience, nonetheless. You may want to consider providing feedback directly to Sam's Club regarding this.Should you have questions on the Q60CD TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Specialist