Hi Jerry James,We appreciate you sharing your feedback on the Q60CD TV's image quality, as well as the SolarCell Remote - we'll be sure to pass this along to our internal teams.To address any extended warranty issues, please directly contact or visit your local Sam's Club where you made your initial purchase.Lastly, please visit this site to register for and activate your Streaming Credit: https://www.samsung.com/us/shop/promotions/yourchoice2023/ Should you ever have questions or need help with your new TV, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Specialist

fortunet5,We appreciate you sharing your experience with Samsung's Q60CD TV. Please know you can control your connected devices using your TV remote by following these set-up steps:1) Connect an external device to the HDMI port of the TV, and then power on the external device. Your TV will automatically recognize the device when connected through HDMI and will switch the output. If it doesn't automatically detect it, then keep following the steps to set up Universal Remote.2) Go to Home > Menu > Connected Devices > Universal Remote. When you select a connected external device, the output of the selected device is displayed on the TV's screen.3) Select Universal Remote on the Home screen. Next, select Start and make sure the device you want to connect is turned on. When your desired device displays, select it. Follow the on-screen instructions to complete the setup and register the device. The instructions may vary, depending on the device type selected.4) Your TV and remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier. Occasionally, the device may not respond after it's registered. To make sure the connection is made, you may need to re-register the device or adjust the position of your external device.I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Specialist

George Jetson,To further assist you in learning the various features, functions, and settings of your TV and remote, you can download the Q60CD TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q60CD TV under QLED 4K TVs > C Model Lineup to download the guides you would like. The e-Manual and Remote Guide are both also embedded into the TV itself under Menu > Settings > Support.If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Specialist

Disappointed,We appreciate your thoughts on the picture quality of Samsung’s Q60CD TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode...and select the mode that best fits your usage:1. Standard: Is the default mode suitable for general viewing environments2. Dynamic: Makes the picture brighter and clearer in bright viewing environments3. Eco: Provided to save energy4. Movie: Suitable for watching TV or movies in a dark room5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat• Manuals, Software, & Warranty Info~ Samsung Specialist