Contact with order department, confirmation of purchase and anticipated delivery date and actual delivery was extremely carefree. Contact from customer service was timely and efficient. The delivery team was on time, quick and clean and neat; polite and careful removing and placing the mattresses.

Pros: - Extremely supportive. After only 2 nights, my lower back ache went away completely. - Does a great job of preventing movement from transferring from one side to the other. Some movement still transfers, but it's much better than a traditional coil mattress. - After the break-in period, I find it to be very comfortable. For my wife, it's just good enough. - Doesn't seem to retain heat, though I have yet to sleep on it during the summer months. - Feels very solid and durable. But only time will tell... Cons: - It took a good long while to break in before finally feeling comfortable (~1.5 months). During that first week, my wife and I both hated it. Each night got gradually better after that. - Even after 2 months of nightly use, it's still not quite as soft as I'd like. I still notice pressure points towards the end of the night, and it's firmer than my wife would prefer.

Purchased new bed when we move to new house. In store I liked the firmness of the mattress then worried it maybe too firm, Boy, was I glad to have gotten this mattress, I sleep through each night without a stiff back when I await each morning and we are still unboxing and moving heavy furniture around. I love my new bed.

This mattress was great the first 2 weeks I slept on it but now when I sleep on my side, I feel like I'm rolling down a hill. When I try to turn over, I feel like I'm trying to climb up a hill or out of a hole due to the indention that has already formed. I can't imagine how it will be in a few more months. I paid too much for this mattress for this to be happening this soon.

Very comfortable

Great bed love it

Wonderful from the first night. I have a lot of spinal problems and this was like sleeping on air.

[This review was collected as part of a promotion.] Maybe a little too soft. I like, sleep great but it dipped quick and the dip stayed, first week.

HUSBAND HAS A BAD BACK AND THE FIRST NIGHT HE SLEPT ON THIS MATTRESS HE SAID HIS BACK FELT 90 % BETTER

This is the worst expensive mattress! It is destroid after only 6 months of use!!! It's bend on one side and started sagging rapidly!