Thank you for your recently submitted review and we are sorry to hear of the issues you have reported with your product. We can see from your review that you are experiencing some quality issues or some areas that you are not happy with on the product. We feel that a dialogue with one of our customer service team would be beneficial as it is quite possible some of the issues you are reporting could be addressed in a dialogue with them. There are many settings and complex features on our product which can be adjusted in order to get the best out of your LG product. We would recommend to get in touch with them on 0344 847 5454 to discuss your case, alternatively you can contact them via email or webchat via our website at https://www.lg.com/uk/support Regards