I Have Been completely Satisfied with this total experience. The waiting for the Permit took longer then it should, but that's not your problem, good old government. The delivery and setup was great. The Installation crew were exceptional. Everything was neatly done and explained it as they were going along. they kept the site clean and left it that way. Mr. Russell came they next day and went thru the setup and operations procedures and then got it up and running. His unique personality and manner made it easy to understand. He took his time to make sure we understood everything.

It took me 2 1/2 years to get it set up by an electrician and the propane company. I just didn't have the time to get it done. Now that it has been properly installed, the monthly automatic tests and the knowledge that the 22KW Generac generator will work when my power goes out gives me great peace of mind. The power has gone out once so far and the generator performed brilliantly. I recommend if you can afford it, get it.

We chose Generac because of its reputation for quality and, primarily, because we trust Absolute Solar and Energy Solutions, a Generac installer in our area, to provide excellent service regarding all aspects of our new whole-house generator. From estimate to installation, this dealer/installer met or exceeded all of our expectations. Absolute Solar and Energy Solutions values its customers and goes out of its way to ensure customer satisfaction. Our next door neighbors own a whole-house Generac 22kW generator installed by this company several years ago. We noted both the reliability of the product itself and the service provided by Absolute over the years, making our decision to go with Generac and Absolute Solar and Energy Solutions a relatively easy one.

Just went through 5 days without power in Michigan after a recent ice storm. My new 18kw generator performed flawlessly for 5 days powering my entire house. Temperatures got down into upper teens at night and upper 20s to low 30s on a couple days. I have real peace of mind knowing my power is backed up!

This is our second generac generator. We had one in Texas and now live in Colorado. Last year before we installed our generator, I was home by myself for 54 hours in a huge snowstorm with no power. The worst part of it was no well for water. Refrigerated food had to be put outside in the snow. That's when we decided to get our Generac.

After more than ten years' experience with our reliable 8 Kw Generac that met our basic electrical needs, we realized that it really didn't make a great deal of sense to have a backup generator that couldn't power our central air and our electric range as well. With that in mind we contacted our (outstanding) local Generac sales and service outlet to obtain a proposal on a unit that would meet our needs. Our sales rep, Ian advised us that our needs would best be met with Generac's 22 Kw Guardian with whole house transfer switch, which we had installed last Friday. The installation was done professionally and expeditiously and, almost as if on cue, we had a two-hour power outage overnight of the second day after installation. As the weather was quite warm, the central air came on during the outage, and while the a/c's initial startup load did cause a noticeable momentary increased load on the generator, it was well handled and we were glad we had followed Ian's recommendation for the larger unit. As we have been pleased with the performance of our previous Generac we are looking forward to having the added capacity as well as advanced features of our new Generac and being secure in the knowledge that future power outages will have minimal impact on our overall comfort and safety.

This is my second purchase. The product works well once it gets going, but not all installers are particularly well trained and the setup configuration through the wireless and internet proved very tough. In fact, my second one still isnt up and running after a couple of weeks

The whole house generator works exactly as advertised. The available whole house surge protector from SPS is wonderful. I can now get rid of all the other ones scattered around the house protecting various electronics. Specialized Power Services is customer focused and did an excellent job installing and explaining its features. Two refrigerators and a chest freezer no longer are a concern when the power goes out from falling trees and best yet - our spa is useable. No more gasoline powered generator, attaching it in the rain or snow, to run some products e.g. furnace and a few selected items.

We live in a cold climate and now that we are old it can be dangerous in sub zero weather to be without power. The last storm we were out 5 days which also means no well pump no water. Huge expenditure with the cost of install for old people. I have not been able to get the wi-fi remote monitor to work as I am not tech savvy, do not understand what they are asking for to be able to follow the instructions, nor can I climb thru the snow banks to get at the generator itself.

Mike the gas man was especially helpful and I was told by the Smyrna Inspector that the gas work was really superb. Mike came out on 2 separate times after installation to show me how the unit worked. I really appreciate his hard work and dedication. Thanks again Mike for a job well done.