We're very sorry you're unhappy with your purchase, Mark. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that scent preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team.

We're sorry to hear you didn't notice the great scent as expected. Due to the many quality tests that Downy products go through, this isn't the result we expect. Please know our team is always happy to help, so we'd like to hear more from you. When you have a moment, please give us a call at (800) 688-7638.

We're sorry to hear that your Downy Scent Booster Beads didn't leave behind as much scent as you had expected, and we appreciate you taking the time to share your experience with us. Our products go through many quality tests to make sure they leave your fabrics smelling clean and fresh every time when used as directed, so this is not what we'd normally expect, and we're grateful you brought this to our attention. It may be helpful to know that the amount of beads used per load can be adjusted to meet individual choice of the amount of scent desired, and larger loads need more beads than small loads to deliver the desired amount of scent as the less you use, the less scent. Additionally, super high temps and/or super long dry times in tumble dryers may zap some of the perfume, so we recommend using lower heat and shorter dry times if possible. Our team would like to learn more about this and assist you further from here, please give us a call at (800) 688-7638, any time from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday, so we can help!