We're sorry you're laundry isn't left with the expected scent after using our Downy Ultimate Fusions In-Wash Scent Booster Beads. Our products undergo many quality checks and we try our very best to make sure that each performs to our high standards. In Wash Scent Boosters have been tested in multiple wash and rinse temperatures and will dissolve in cold water (41°F, 72.5°F and 104°F). For best results, shake/toss the pellets directly into the drum of the wash machine before adding clothing, etc. and before starting the wash. Do not put in the dispenser drawer. We appreciate your reaching out to share your experience, and we’d like to gather some details to further assist you. Please give us a call at 1-800-688-7638 from 9AM -- 6PM EST Monday–Friday.

We're sorry to hear that you haven't received your purchase yet, and we appreciate you taking the time to let us know! Please call Sam's Club at 1-888-746-7726, so they can assist you further.