Thank you so much for your feedback. We're sorry to learn that this is happening. If you have not done so already, try adding more to your next load, and see if you can reduce the time on the dryer to see if this helps. We'd like to see if it does or not, so when you're free, please call us at (800) 688-7638.

Thank you for sharing your thoughts, Crystal. We take great care in testing our products to ensure they leave your fabrics smelling fresh and clean when used as directed, so we're sorry to hear that your Downy Ultimate scent beads didn't provide the level of freshness that you were expecting, and we really appreciate your feedback on this. It may be helpful to know that the amount of beads used per load can be adjusted to meet of the amount of scent that you want, and the less product you use, the less scent you'll experience. Additionally, larger loads need more beads than small loads to deliver a similar amount of scent. We'd love to provide some more tips and assist you further with this; please give us a call at (800) 688-7638, anytime from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday, so we can help!

We're sorry to hear that your Downy Ultimate scent beads didn't leave behind as much scent as you had expected, Skeet! Our products go through many quality tests to make sure they leave your fabrics smelling clean and fresh every time when used as directed, so this isn't the experience we want you to have, and we're grateful for your feedback. It may be helpful to know that the amount of beads used per load can be adjusted to meet individual choice of the amount of scent desired, and larger loads need more beads than small loads to deliver the desired amount of scent as the less you use, the less scent. Additionally, super high temps and/or super long dry times in tumble dryers may zap some of the perfume, so we recommend using lower heat and shorter dry times if possible. Our team would like to learn more about this and assist you further from here, please give us a call at (800) 688-7638, any time from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday, so we can help!