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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,861 ratings3,053 reviews
  1. 5 stars79% (3,836)
  2. 4 stars10% (496)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (328)

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Showing 921-930 of 3,053 reviews
Jun 7, 2022
Reviewer name: D3bees7
5 out of 5 stars
5 out of 5 stars review

The Right Touch

[This review was collected as part of a promotion.] I enjoyed the product because it didn't dry my skin out, or leave it too greasy. It took off all of the makeup without any residue left behind or me having to wash my face afterwards. I definitely would recommend this product to my friends and family.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
May 14, 2018
Reviewer name: JpMA
1 out of 5 stars
1 out of 5 stars review

Skin remover

make up remover I'd like to start off by saying that I've used this product for several years with no problems until about December of 2017. I started getting an itchy spot under my left eye which then became raw and swollen, I hadn't used anything new recently so I was baffled as to what was causing this reaction. I stopped using my moisturizers and make up but the problem persisted and even worsened, the patch under my eye would get swollen and itchy and then flake, the problem didn't stop there it spread to under my nose as well, an itchy, flaky patch under my nose and under my eye. then I saw similar folks having the same reaction from this product. I'm confused as to why; all of a sudden, is this product irritating my skin?

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Customer Service

Thank you for letting us know about this! We're so sorry to hear about your experience, as we take matters like this very seriously. We'd like to learn more to see how we can help. Please give us a call at: 1-800-582-4048 Monday through Friday 9 AM to 5:30 PM ET. We look forward to hearing from you!

May 24, 2022
Reviewer name: Katie10
5 out of 5 stars
5 out of 5 stars review

I love it!

[This review was collected as part of a promotion.] I have tried other makeup remover wipes from Neutrogena in the past and loved them but I have not tried this version before. After testing it out, I was surprised at how well these wipes took off my makeup and they also didn't irritate my skin at all. I will definetly be repurchasing these in the future.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
May 14, 2018
Reviewer name: Aringer1987
1 out of 5 stars
1 out of 5 stars review

Burned my eyes!

I used to use these makeup removers religiously for a good two years until recently when they started burning the skin under my eyes and drying it out so badly i had to go to urgent care. It was such a severe rash! Not sure if the chemicals or ingredients have changed or what, but my eyes and skin were in so much pain. And it’s sucks because they took the makeup off so well!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

Hi there, and thank you for making sure we were aware of this. We're sorry to hear about what happened and want you to know that we take matters like this seriously. We'd like to speak with you directly to learn more about this, so please call us at 1-800-582-4048, Monday - Friday, between 9:00am and 5:30pm EST so we can help. Thank you!

Dec 5, 2019
Reviewer name: carinam11bb
5 out of 5 stars
5 out of 5 stars review

These little wipes are definitely not a one-stop-shop, but they are perfect for the first step in your PM skincare routine, or on crazy nights when you know there's no way you can cleanse and moisturize. Perfect, quick and easy solution, and definitely the best in the game as far as quality.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 27, 2022
Reviewer name: MarissaP6
5 out of 5 stars
5 out of 5 stars review

Does the job

[This review was collected as part of a promotion.] I love these towelettes. They are soft enough and gentle enough to use every day but tough enough to get even the most waterproof mascara or eyeliner off. They don't leave a residue on your face or fuzzy bits they are very affordable and easy to find.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Nov 17, 2014
Reviewer name: Jabran
1 out of 5 stars
1 out of 5 stars review

Formula changed

I have sensitive skin. These wipes have never bothered me before. I noticed from the start the wipes were rough and had a different smell, burned and irritated my skin. My face and neck is red and swollen. I will not be buying these again. If the redness and irritation does not go away I will be going to the Doctor.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Thank you for letting us know about what happened when you used our product, Jabran. This is not typical and we would like to learn more about your experience. Please call our Consumer Care Center at 1-800-582-4048. Our specialists are available Monday-Friday 8AM-8PM EST. We hope to hear from you.

Oct 28, 2018
Reviewer name: AliceM
1 out of 5 stars
1 out of 5 stars review

Awful! Itchy and burning bloodshot eyes.. Not ok.

Up until about 3-4 months ago, I loved this product. Unfortunately, I think I got a bad batch this time around. After using it, my eyes grew bloodshot and extremely dry and itchy. The skin where my cheek is got really dry and flaky like the feeling after a sunburn before it peels. I checked all the reviews from the last three months and they all have the same one star review with a comment about the red eyes and other things, some including face puffiness and rashes. FIX IT or STOP SELLING IT! Please!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

We're so sorry that this happened. We'd like to talk more about your experience and see what we can do to help. When you get the chance, please call us at 1-800-582-4048, M-F from 9am to 5:30pm ET. We hope to hear from you soon!

May 16, 2020
Reviewer name: federicar1
5 out of 5 stars
5 out of 5 stars review

I’ve tried numerous make up remover wipes and I ALWAYS end up going back to these. These are the only ones that will actually take your make up off and don’t feel dry. What’s also great about them is that they have a no scent option. They also come in different package size - ex. One comes in a plastic/sturdy reusable container for you to store your wipes to prevent drying out.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 25, 2022
Reviewer name: Cheymoon4
5 out of 5 stars
5 out of 5 stars review

Cleansing makeup removing towelettes

[This review was collected as part of a promotion.] The Neutrogena makeup remover, ultra soft cleansing towelettes clean to remove 99% of makeup, even waterproof mascara an lifts away dirt, oil and sunscreen. My experience is it definitely lives up to these claims. The towelettes are incredibly soft, and they aren't like some dry makeup removing towelettes. They actually have enough product and moisture in them so they are damp to the touch. I really prefer that. There are 25 plant based compostable towelettes in the package. The fact that they are compostable and plant based is very important for me. Formulated with triple emollient blend that melts, dissolves makeup while conditioning, plus leaving the skin fresh without any residue. Tested by professionals and formulated without parabens, alcohol, sulfates, phthalates, soaps, dyes. These claims are incredibly beneficial and meaningful. From my experience with this product its all true! There is a natural pleasant scent, no chemical smell. Soft on the skin. I DEFINITELY RECCOMEND.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407