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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,829 ratings3,050 reviews
  1. 5 stars79% (3,807)
  2. 4 stars10% (494)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (327)
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Showing 1,231-1,240 of 3,050 reviews
Mar 23, 2020
mack1
5 out of 5 stars
5 out of 5 stars review

Known by many, used by everyone! These makeup remover wipes are the bomb diggity! Whether it be at home, the office, or traveling you'll find me with these: in my desk, my drawers, my purse, and even in my car! A basic necessity in my book! I love the individually wrapped packages the best! They are simple to use and work at removing my makeup always! Even the most stubborn of products and even my waterproof mascara! Holy heck what more could I ask for! These are perfect for any and most skin types even the most sensitive skin.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 10, 2018
Brookeelizabeth
1 out of 5 stars
1 out of 5 stars review

Long term customer unhappy

I’ve been using these wipes on and off for years. I’ve always loved them and never had a bad reaction. However the pack I bought about two/ three weeks ago caused a rash. I noticed my face became red and rashy within seconds post using the wipes. It then went down probably 30 minuets after. I didn’t think much of it until it happened the next day after I used the wipes. Then the following week I saw that viral video. I’m assuming their was an ingredient mess up I’m shocked there hasn’t been a recall. I still have my packet that I’d be happy to send to a facility or lab as I’m not making this up. I will still be a customer because this seems like a chemical or error mistake. Hope that Neutrogena will thoroughly investigate these claims.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Hi, Brookeelizabeth - We are deeply concerned about recent Neutrogena Makeup Remover Wipes complaints and greatly appreciate the time you have taken to leave a review. Your skin health and the feedback you have provided is important and we take all matters of safety seriously. We want to make sure we can gather additional information about your experience and the package you have on hand to look into this further. Please call us at 1-800-582-4048, Monday - Friday, between the hours of 9:00am and 5:30pm EST. Thank you.

Jul 3, 2024
Sandy7
5 out of 5 stars
5 out of 5 stars review

It works great

[This review was collected as part of a promotion.] The texture of the wipes is perfect for removing makeup, dirt, and oil without leaving any residue behind. They are gentle on my skin and never cause any irritation or breakouts. I love how they leave my skin feeling clean, refreshed, and hydrated.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Jan 19, 2020
tinalynn68
5 out of 5 stars
5 out of 5 stars review

These do a really good job dissolving and removing my makeup, including my waterproof mascara. They're really soft and gentle on your skin. They smell nice and leave my skin feeling clean, fresh and slightly tingly. I recommend these for everyone-not just makeup wearers. [brand:neutrogena] [product:neutrogena-makeup-removing-wipes-25-count-twin-pack]

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jul 11, 2020
zohrac1
5 out of 5 stars
5 out of 5 stars review

These are great whites! They take up all of my make up including my mascara without me having to tug too hard on my skin. In the past I’ve had issues with make up wipes drying out easily but I have not had that problem with these wipes. I also find I can remove all of my make up by using just one wipe. These are my favourite.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 8, 2018
Sadgirl123
1 out of 5 stars
1 out of 5 stars review

Hugely disappointed

I have been using this product for over 5 years 1-4 times a day and absolutely love them. I haven’t found something so light on my skin that takes away all the oil, dirt and excess make up leftover. However I recently bout a big box of them (you know because I love them) and nearly every time I used them my eyes would burn and around my eyes would get red and swell, becoming sensitive to even touch. I am so shocked at what an utter disappointment this has been considering not only do I have to find something else that works just as well but I also had to throw over 150 towelettes in the trash because they weren’t safe for my skin anymore. This is highly concerning for me to even use the brand at all anymore which sucks because I have a die hard Neutrogena fan.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

Thanks for taking the time to share a review with us! We're taking this matter very seriously and the feedback you have provided is valuable to us. When you get a chance, we'd really like to chat one on one with such a loyal fan to learn more and help. Please reach us at 1-800-582-4048 between 9am and 5:30pm ET Monday-Friday.

Jun 4, 2020
abbye26
4 out of 5 stars
4 out of 5 stars review

So simple and easy to use! I’m lazy so I love these, however, I wear a LOT of makeup, and this doesnt get all of that off so I usually follow with a cotton pad and some bioderma. But when I come home exhausted and don’t have the energy, this at least makes me feel like I “took my makeup off” before I went to bed

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jul 10, 2024
Zaheema7
5 out of 5 stars
5 out of 5 stars review

Makeup Remover Wipes

[This review was collected as part of a promotion.] I love these quick and simple makeup removers. They are so inexpensive and work amazing on my face. They can be found anywhere which I love. All you really need is one wipe and all your makeup is removed.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
May 25, 2022
Dev5
5 out of 5 stars
5 out of 5 stars review

Love the revamp

[This review was collected as part of a promotion.] I received this product to test and I was not let down. I love the new plant based formula. The scent is very light so I do not feel like I am putting perfume on my face. I used one wipe to take off all of my make up. Usually when using similar products it take me like 3 to 5. I have been using this product for a week and I have had no breakouts. My skin can be sensitive to make up removers, but this one has not irritated me at all. Overall I think this product is worth the buy. It easily removes make up with out having to scrub or use multiple towelettes. If you have used Neutrogena wipes in the past these are a step up. The best part it is completely affordable.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Oct 13, 2014
tylertoo
5 out of 5 stars
5 out of 5 stars review

Great product!

I never used towelettes to clean my face and just started these 2 weeks ago. I thought I'd also have to wash after using with my face cleanser, but these clean so well it is not necessary. They also leave my face soft and smooth; and I am 70 years old! I do not understand the problem in other reviews about the smell;I find it most pleasant and hope you don't change it. So glad I found this product; thank you Neutrogena!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407