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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,829 ratings3,050 reviews
  1. 5 stars79% (3,807)
  2. 4 stars10% (494)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (327)
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Showing 1,201-1,210 of 3,050 reviews
May 25, 2022
JenniferW3123
4 out of 5 stars review

Soft and gentle

[This review was collected as part of a promotion.] I really enjoyed using the Neutrogena Ultra Soft Cleansing Towelettes for removing makeup. This is a great step to do before using facial cleanser. The size of the towelettes are generous. It did not irritate my sensitive skin. It got more than 90 percent of my makeup off. There was no scent. These would be great to take to the gym or while traveling. I used these at night before cleansing my face. If I could make any improvements, I just wish they had a bit more moisture. They are nice, convenient and gentle.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Hey there, Jen, thanks for sharing your feedback with us! We're happy to hear you enjoyed the wipes, but we're sad to hear they didn't remove 100% of your makeup. Our team would love to talk with you directly to learn more about your experience! When you can, please have the wipes handy and give us a call at 1-800-582-4048 M-F 9 am-5:30 pm ET, so we can chat. We appreciate you bringing this to our attention and we hope to hear from you soon!

Jan 27, 2019
Rjnb
1 out of 5 stars review

Neutrogena towelettes

I have been using these towelettes for several months with no problem, but yesterday when I was taking my makeup off my face felt like it was burning. The skin underneath my eyes is bright red and swollen, and I have a really red place on My cheek. This morning no better. Still very red and feels like a sunburn with slight swelling. Something has definitely changed in the formula. Won't buy again.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Company Services

We're sorry to hear this and want to help. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon.

Jun 10, 2021
Llsyvock
1 out of 5 stars review

My eyelids developed horrible rash

So i along with many other have been using these makeup wipes for years. Recently I opened a new pack and after a couple days of use my eye lids developed this uncomfortable, unsightly, and painful rash that wouldn’t go away until I realized what the source of my problem might be… these wipes. safe to say I will never purchase these again and wish I could give zero starts. For a company to claim these are safe for sensitive skin when they aren’t is pretty bad.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

Oh no! We aren't sure why this is happening but we'd like to learn more from you! Give us a call when you get the chance so we can gather some product info and figure out what's going on. You can reach us at 1-800-582-4048 M_F< 9am-5:30pm ET. We hope to hear from you soon!

Mar 9, 2020
alainade9be
5 out of 5 stars review

Love how well these wipes work. Removes all makeup including waterproof mascara and long lasting lip colors. Gentle on the skin and love them for traveling or on the go. Highly recommend. There are cheaper off brand versions that work just as well. A must have in your bathroom cabinet!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 27, 2022
comehere8
5 out of 5 stars review

Love Neutrogena Towelettes

[This review was collected as part of a promotion.] I received a free pack of Neutrogena's Makeup Remover Ultra Soft Cleaning Towelettes from HTC to try. I already use the regular towelettes for removing my makeup and these are just as effective and much softer to boot! I love that it doesn't contain all those bad chemicals and I trust that I'm getting a quality product from this brand!

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Feb 25, 2012
Dell13
2 out of 5 stars review

Acne causing

This product works great to remove makeup but it caused me to have the worst breakout i have had in my life. I didn't realize until i ran out and quit using them. After i quit my face cleared up right away. Plus it doesnt leave a fresh feeling. Maybe they shoukd only be used for the eyes.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Sep 14, 2019
Anonymous
5 out of 5 stars review

A classic staple in anyone's skin care routine. Removes my make up so well and doesnt leave my face as greasy as most make up removers. Love these. Gentle and soft. They get rid of it all.....eye makeup and even sunscreen or bare minerals, which is so good but sometimes hard to get washed off. No strong smell....much better than Burts Bees.....which sting a little and have too much scent.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Feb 25, 2020
roslynneve
5 out of 5 stars review

No other wipes work as well as these. 1 wipe can take off an entire face of full glam makeup. It gets all that eyelash glue and built up mascara without any extensive rubbing. I live how it leaves the skin feeling clean but not dry or oily and i really feel like it gets the makeup out of those pores.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Nov 4, 2019
sadskin
1 out of 5 stars review

Severe allergic reaction

Been using these for years and opened a new back last night. After using I immediately broke out in hives covering my face and neck. I feel like my skin has been burned. Had to go to the doctor and call out of work due to the pain. Will not continue using!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

We're so sorry to hear this and want to help. Please give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to hear from you soon!

Feb 20, 2020
ericeb
5 out of 5 stars review

I’ve been using these wipes for several years now. I only need one wipe, even for a full face of makeup! It’s not harsh on my skin at all. These towelettes are always moist and have just enough product in them. Some other makeup remover wipes are too dry, irritating your skin when you rub it.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407