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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,861 ratings3,053 reviews
  1. 5 stars79% (3,836)
  2. 4 stars10% (496)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (328)

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Showing 1,121-1,130 of 3,053 reviews
Feb 12, 2020
Reviewer name: Lexi P
1 out of 5 stars
1 out of 5 stars review

Allergic Reaction

I used these for almost 5 years and I will never use these again. I had an allergic reaction that made my eyes swollen shut and it was extremely painful too. This reaction has happened for the past month. I was going through my makeup routine to figure out what I was reacting to and I never thought that it would be makeup wipes.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

We're so sorry to hear that you had a reaction to our wipes. We'd like to chat more with you about this. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!

Jan 13, 2019
Reviewer name: molly24
1 out of 5 stars
1 out of 5 stars review

So Many Problems...

TLDR: These don't take off all makeup, leave a nasty residue on the skin + may very well be causing acne + excessive dryness. Since I started wearing makeup more often (and, in turn, using these wipes more) I've noticed two major things. Number one: I've gotten so much acne since using these, and on places that have never been an issue, mainly my cheeks. These wipes were the only thing I changed in my routine: same face wash, lotion, foundation + concealer as before. Number two: My skin has dried out. It's so dry. Yes, it's winter, but my skin has never gotten this dry. But that can just be coincidence, however these wipes definitely do not take all makeup off + leave a horrible residue on the skin. If I look in the mirror after using these, I can see places that I definitely wiped that have foundation or concealer still present. My face feels greasy + all around gross after using these, so I have no doubt it's clogging up pores.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

We're very sorry to hear that and would like to look into this directly! Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.

Jun 3, 2022
Reviewer name: BeccaT6
5 out of 5 stars
5 out of 5 stars review

Great plant based makeup remover

[This review was collected as part of a promotion.] I did not expect these plant based makeup removing wipes to be as good as the original, but these wipes are great! They are a soft material and the scent is almost not there. My skin did not have any reaction to the wipes and no breakouts from using a new product. I recommend these and will be purchasing

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
May 26, 2022
Reviewer name: Haley22095
5 out of 5 stars
5 out of 5 stars review

Very Gentle

[This review was collected as part of a promotion.] The Neutrogena Makeup Remover cleansing towelettes are very soft and gentle on my skin. I do not feel the need to apply any pressure when using them, just simply wipe. They are very good at removing both eye and facial makeup. My skin looks and feels freshly clean after using the Neutrogena wipes.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Feb 4, 2020
Reviewer name: shelbymarie733
5 out of 5 stars
5 out of 5 stars review

I have tried several different make-up remover wipes and these are by far the best! They are soft, but take off all of your make-up. I use make-up and mascara that are all day wear, but these wipes have no problem taking it off. I would highly recommend these!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 25, 2022
Reviewer name: Fletcher7
5 out of 5 stars
5 out of 5 stars review

The best!!!

[This review was collected as part of a promotion.] I absolutely love these cleansing wipes. I’m honestly quite surprised at just how perfect they are. I have dry skin so anything I cleanse my face with generally makes the issue worse! NOT THESE! They smell amazing and clean! They leave my skin feeling fresh and sooooooo soft. The surprising part for me was how hydrated my skin feels after using them. The way they are packaged is perfect. Have you ever purchased other brands which when you pull a wipe out you end up pulling out half the pack trying to get one? I absolutely can’t stand when I buy new ones and they are like that. These pull out one at a time and perfectly every time. There’s no having to touch them with dirty hands then shove them back in the pack to grow the germs. That’s a massive plus for me. All around these wipes couldn’t be any better.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Mar 11, 2020
Reviewer name: johannale3c7
5 out of 5 stars
5 out of 5 stars review

I love using these makeup remover wipes to wipe as much make up off before going in with a wash. This does an amazing job and removing your makeup effortlessly. Doesn’t leave your face feeling dry and also feels super smooth to the touch. One of the best wipes I’ve ever used.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 5, 2020
Reviewer name: jocelynm50
5 out of 5 stars
5 out of 5 stars review

These are by far my favourite makeup remover. I have a hard time with liquids around my eyes so for me the clothes are the best option. This one is the best I’ve found for effectiveness and gentleness. I find a lot of makeup remover cloths can feel very abrasive but this one never irritates me.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Apr 14, 2014
Reviewer name: ccsk2014
1 out of 5 stars
1 out of 5 stars review

BEWARE

I have used this product for years everytime I travel. In January and in April I used them and broke out ALL over my face. Hundreds of white heads for days. They clearly have changed the product in the last few months. Do not use if you have sensitive skin.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Hi ccsk2014. We are sorry to hear that you broke out from using our NEUTROGENA® Makeup Remover Cleansing Towelettes Refill Pack - 25 Count, this is not something typical of our NEUTROGENA® products. We would like to collect some more information regarding your experience with our product. Please call our customer care center at 1-800-582-4048 between the hours of 8AM and 8PM EST Monday through Friday. One of our care specialists will be happy to speak with you.

Jul 4, 2024
Reviewer name: Alexys9
4 out of 5 stars
4 out of 5 stars review

Good makeup wipes for travel

[This review was collected as part of a promotion.] I received this product in exchange for my honest review. I love this for traveling, and taking makeup off before a deep face wash, as part of a shortcut double cleanse. It takes off most makeup easily. Only points removed are for sometimes needed more remover or a second wipe to remove mascara. Definitely great for travel.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please give us a call at 1-800-582-4048. Our team is available Monday-Friday, 9:00 am-5:30 pm EST. We hope to hear from you soon!