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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,861 ratings3,053 reviews
  1. 5 stars79% (3,836)
  2. 4 stars10% (496)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (328)

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Showing 1,091-1,100 of 3,053 reviews
May 25, 2022
Reviewer name: multipoo431
4 out of 5 stars
4 out of 5 stars review

Removes all product

[This review was collected as part of a promotion.] This is excellent at removing all of the makeup products left on the face after a long day. It has a pleasant fragrance and isn’t too harsh. I have to make sure I don’t use it when using certain products, as it does make me break out in small red dots.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

We love hearing it helped removed all your makeup, and we'd love to learn more about how it left red dots. When you have a sec, give us a call at 1-800-582-4048. We're available Monday-Friday from 9am to 5:30pm ET. We hope to chat soon!

Nov 13, 2019
Reviewer name: nateg1
4 out of 5 stars
4 out of 5 stars review

Love these! They come in so handy! Especially when I don’t feel like washing my whole face in the sink! And I like to use them to get the first layer of my makeup off and then wash after so I don’t make such a big mess. I love that they’re really moist and they don’t dry out before you decided to use them. Even after you’ve opened the pouch.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jan 13, 2019
Reviewer name: molly24
1 out of 5 stars
1 out of 5 stars review

So Many Problems...

TLDR: These don't take off all makeup, leave a nasty residue on the skin + may very well be causing acne + excessive dryness. Since I started wearing makeup more often (and, in turn, using these wipes more) I've noticed two major things. Number one: I've gotten so much acne since using these, and on places that have never been an issue, mainly my cheeks. These wipes were the only thing I changed in my routine: same face wash, lotion, foundation + concealer as before. Number two: My skin has dried out. It's so dry. Yes, it's winter, but my skin has never gotten this dry. But that can just be coincidence, however these wipes definitely do not take all makeup off + leave a horrible residue on the skin. If I look in the mirror after using these, I can see places that I definitely wiped that have foundation or concealer still present. My face feels greasy + all around gross after using these, so I have no doubt it's clogging up pores.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

We're very sorry to hear that and would like to look into this directly! Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.

Nov 12, 2020
Reviewer name: Neveragain2020
1 out of 5 stars
1 out of 5 stars review

No way do not use these

Spent more money with these thinking they’d be better especially from a company saucy as neutrogena. Get this I have what looks like cystic acne out of nowhere never had it before but my face is flushed red and bumps all over my face and neck! I’m so mad because my face looks awful! I’m trying so many things to fix what this did to my face now! So mad right now!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

Hi there, thanks for leaving your review! So sorry to hear this - we'd love to chat more and see how we can help. Please give us a call at 1-800-582-4048 from 9am - 5:30pm ET, Monday through Friday. Talk soon!

May 24, 2022
Reviewer name: cath0525
5 out of 5 stars
5 out of 5 stars review

My Go-to

[This review was collected as part of a promotion.] This product has been my go-to for years. I have tried a variety of products in the past, but keep coming back to neutrogena wipes. They are gentle on my sensitive skin and eyes and feel like they give me a great clean. This is a great first step of my cleansing routine. It is always important to double cleanse. Without double cleansing, these wipes, and any other makeup wipes, leave a film on the face. When used how they are intended, as a first step, they are the best wipe on the market.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

We're delighted that you made us part of your daily skincare routine! Our team would love a chance to hear more of your thoughts on our cleansing wipes, please call us at 1-800-582-4048 M-F 9 am-5:30 pm ET. Thanks and talk to you soon!

Dec 8, 2019
Reviewer name: shevyd
5 out of 5 stars
5 out of 5 stars review

My go to makeup remover wipes. These Neutrogena ones do a great and thorough job. My skin gets nice and clean and all residue gets washed away. All around a great product. Pretty affordable and easy to get to. Def reccomend these for an easy and quick makeup remov3r

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 12, 2018
Reviewer name: unruley
1 out of 5 stars
1 out of 5 stars review

Swollen eyes

I also have used the makeup remover towelettes. The second time I used them, I woke up in the morning with very swollen red eyes. It took two days before my eyes and the surrounding area looked normal again. I had to wear dark glasses as my eyes were so sensitive, red and very swollen!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Customer Service

We're sorry to hear this and would like to learn more about your experience. Please give us a call 1-800-582-4048, Monday - Friday, between the hours of 9:00am and 5:30pm EST. We look forward to talking with you.

May 29, 2018
Reviewer name: HMadison
1 out of 5 stars
1 out of 5 stars review

BEWARE! Rash after using for years!

I've been using these for OVER a year, I'd say two years, with no problems. Ran out so bought a new pack as always. First one used out of the new pack day before yesterday, my skin burned and turned red, felt like needles pricking my face. Yesterday noticed my skin was VERY dry and scaly which is never the case. I didn't think it was the wipes as I've used them so long with no issue. Yesterday same problem and today my skin is flaky and burns and red overall. I realized it started after using the first wipe of the new pack and the ONLY new thing or changed thing was the new package of these wipes,, and it got worse right after using them the 2 days. It seems I'm not the only one as I googled it and found a whole news story on it! The package isn't marked "new" or "new formula" so if they changed something they should note it! Very upset and frankly scared off from all neutrogena products at this point. Sadly, as I loved these before. :(

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.

Jan 9, 2018
Reviewer name: facetime
2 out of 5 stars
2 out of 5 stars review

Clean face, bad rash

I was initially very happy with this product as it removed my makeup thoroughly without having to rinse. However, the next day, I noticed red fine bumps all over my usually clear face. I didnt pay much attention till the next weekend when I used the wipes again and the rash got more severe. Nothing else had changed, so I am sure this is the cause. Would have been great for me if not so irritating.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

Thanks for taking the time to write this review! We'd love to hear more about your experience, as we wouldn't expect this to happen. Please give us a call at 1-800-582-4048 – we're available Monday through Friday between 9AM and 5:30PM ET. We hope to hear from you soon!

May 26, 2022
Reviewer name: Hailey016
5 out of 5 stars
5 out of 5 stars review

Makeup Wipes

[This review was collected as part of a promotion.] I definitely liked these makeup remover wipes. They are pretty good at removing makeup quickly with only one wipe. I liked that they didn’t make my face oily or anything like that. The only downside is it makes my face really red for a few minutes afterwards but it goes away fairly quickly.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Hi there! We so appreciate your review but we're sad to hear about the redness you experience. Give us a call at 1-800-582-4048, Mon-Fri, 9am-5:30pm EST to share more with us.